Job Description

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'?

• Would you be able to calm someone having a mental health crisis?
• Would you be able to help a parent whose child has fallen and banged their head.
• Could you deal with helping somebody with a sore throat or toothache?
• Could you deal with helping somebody having a stroke or heart attack?

The 111 service takes a huge variety of calls, which makes no two days the same.
You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.
This is an office based role in our Milton Keynes office, home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship.
Please note, staff affected by theinternal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment.
Main duties of the job
Why work for SCAS?
*We offer a competitive hourly rate of xc2xa312.59 per hour. Candidates will also receive the following unsocial allowances*
All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently xc2xa316.99 per hour)
All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently xc2xa321.27 per hour)
This is on top of all the other fantastic benefits of working for the NHS
27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
Enrolment into the NHS pension scheme
Access to many discounts including, supermarkets, car lease, holidays, restaurants and more!
Part Time Hours and Full time Hours available (Rota Basis)
Free car parking
Employee assistance program
About us
Benefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction
It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).
All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.
*Please note - depending on your role additional training may be required following on from your corporate induction.
Date posted
28 April 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
xc2xa324,625 to xc2xa325,674 a year Pro rata, per annum
Contract
Permanent
Working pattern
Part-time
Reference number
195-25-HAMKPT-CVM-O
Job locations
Milton Keynes, Buckinghamshire
Milton Keynes
MK5 8HJ
Job description
Job responsibilities
The Recruitment Process
The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage. * Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.

• Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training
Essential:
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
For safeguarding reasons this role is only open to people aged over 18 years of age
Desirable:
NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge and Experience
Essential:
Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using a computerised system
Experience of using a telephone as a regular means of communication in a work environment
Desirable:
Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy
For full information on the role and essential and desirable criteria, please see the links to and Person Specification to the right of the advert.
Disability support
If you have any queries relating to disability and the role or recruitment process, get in touch at ccc.recruitment@scas.nhs.uk
Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date. Job description
Job responsibilities
The Recruitment Process
The recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage. * Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.

• Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and Training
Essential:
Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
For safeguarding reasons this role is only open to people aged over 18 years of age
Desirable:
NHS Pathways Trained
NVQ 2/3 Customer Services or equivalent demonstrable experience
Knowledge and Experience
Essential:
Experience in a customer/patient services environment, dealing with the members of the general public
Experience of using a computerised system
Experience of using a telephone as a regular means of communication in a work environment
Desirable:
Experience in a call centre environment
Geographical knowledge of the operational area
Experience of working rotating shifts
Previous experience of working in the voluntary or health sector
Previous experience of patient care
Knowledge of first aid and/or anatomy
For full information on the role and essential and desirable criteria, please see the links to and Person Specification to the right of the advert.
Disability support
If you have any queries relating to disability and the role or recruitment process, get in touch at ccc.recruitment@scas.nhs.uk
Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.
Person Specification
Qualifications
Essential

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge
Essential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Person Specification
Qualifications
Essential

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

Knowledge
Essential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy