Job Description

Are you looking for the challenge of working in a fast paced, dynamic, and adaptable service, with a career that's not just 'another job'?

• Would you be able to calm someone having a mental health crisis?
• Would you be able to help a parent whose child has fallen and banged their head.
• Could you deal with helping somebody with a sore throat or toothache?
• Could you deal with helping somebody having a stroke or heart attack?

The 111 service takes a huge variety of calls, which makes no two days the same.You need to be aware of the stresses of the job and what impact they may have on you as an individual. Please consider these points carefully before applying for this role.This is an office based role in our Milton Keynes office, home/remote working is not available. This role is not eligible for Tier 2 visa sponsorship.Please note, staff affected by theinternal corporate review may be considered ahead of other applicants, depending on their at risk status (please see Organisational Change Procedure and Redeployment.Main duties of the jobWhy work for SCAS?*We offer a competitive hourly rate of xc2xa312.59 per hour. Candidates will also receive the following unsocial allowances*All day Saturday (midnight to midnight) as well as any weekday after 8pm and before 6am - Time plus 35% (Currently xc2xa316.99 per hour)All day Sunday and public holidays (midnight to midnight) - Time plus 69% (Currently xc2xa321.27 per hour)This is on top of all the other fantastic benefits of working for the NHS27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)Enrolment into the NHS pension schemeAccess to many discounts including, supermarkets, car lease, holidays, restaurants and more!Part Time Hours and Full time Hours available (Rota Basis)Free car parkingEmployee assistance programAbout usBenefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate InductionIt's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).All new starters need to attend our *Corporate Induction in person, this is held over one and half days from our educational centres based in: Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.*Please note - depending on your role additional training may be required following on from your corporate induction.Date posted28 April 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,625 to xc2xa325,674 a year Pro rata, per annumContractPermanentWorking patternPart-timeReference number195-25-HAMKPT-CVM-OJob locationsMilton Keynes, BuckinghamshireMilton KeynesMK5 8HJJob descriptionJob responsibilitiesThe Recruitment ProcessThe recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage. * Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.

• Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and TrainingEssential:Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar roleFor safeguarding reasons this role is only open to people aged over 18 years of ageDesirable:NHS Pathways TrainedNVQ 2/3 Customer Services or equivalent demonstrable experienceKnowledge and ExperienceEssential:Experience in a customer/patient services environment, dealing with the members of the general publicExperience of using a computerised systemExperience of using a telephone as a regular means of communication in a work environmentDesirable:Experience in a call centre environmentGeographical knowledge of the operational areaExperience of working rotating shiftsPrevious experience of working in the voluntary or health sectorPrevious experience of patient careKnowledge of first aid and/or anatomyFor full information on the role and essential and desirable criteria, please see the links to and Person Specification to the right of the advert.Disability supportIf you have any queries relating to disability and the role or recruitment process, get in touch at ccc.recruitment@scas.nhs.ukPlease be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date. Job descriptionJob responsibilitiesThe Recruitment ProcessThe recruitment process consists of 3 stages. Candidates successful at each stage will progress to the next stage. * Application online application form, answering questions explaining clearly how you meet the essential and desirable criteria for the role. Use the additional information section to provide information on all relevant experience.

• Assessment session an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
• Interview an online interview with a 111 Health Advisor Call Handler from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Qualifications and TrainingEssential:Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar roleFor safeguarding reasons this role is only open to people aged over 18 years of ageDesirable:NHS Pathways TrainedNVQ 2/3 Customer Services or equivalent demonstrable experienceKnowledge and ExperienceEssential:Experience in a customer/patient services environment, dealing with the members of the general publicExperience of using a computerised systemExperience of using a telephone as a regular means of communication in a work environmentDesirable:Experience in a call centre environmentGeographical knowledge of the operational areaExperience of working rotating shiftsPrevious experience of working in the voluntary or health sectorPrevious experience of patient careKnowledge of first aid and/or anatomyFor full information on the role and essential and desirable criteria, please see the links to and Person Specification to the right of the advert.Disability supportIf you have any queries relating to disability and the role or recruitment process, get in touch at ccc.recruitment@scas.nhs.ukPlease be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.Person SpecificationQualificationsEssential

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

KnowledgeEssential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

Person SpecificationQualificationsEssential

• Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role

Desirable

• NHS Pathways Trained
• NVQ 2/3 Customer Services or equivalent demonstrable experience

KnowledgeEssential

• Experience in a customer/patient services environment, dealing with the members of the general public
• Experience of using computerised systems
• Experience of using a telephone as a regular means of communication in a work environment

Desirable

• Experience in a call centre environment
• Geographical knowledge of the operational area
• Experience of working rotating shifts
• Previous experience of working in the voluntary or health sector
• Previous experience of patient care
• Knowledge of first aid and/or anatomy

NHS