Job Description

NHS Call Handler

Shift Pattern for Role 1: Monday - Friday ( PM Shift) between 12:00/13:30pm -18:30pm ( 25-30 hours per week)

Shift Pattern for Role 2: Monday and Friday 8:00-18:30pm ( 19 hours per week)

Job Overview:
Lea wharf Medical are looking for two Call Handlers to work within our expanding team. We are seeking a dedicated individuals to assist in the efficient handling and management of incoming patient calls. As a Call Handler, you will play a crucial role in ensuring the smooth operation of our incoming patient communication.

Duties:
- Handle incoming Telephone calls
- Navigate patients to the correct care pathways
- Collaborate with team members to provide high quality patient care
- Maintain a clean and organized work environment.
- Follow safety protocols and procedures at all times.

Requirements:
- Strong communication skills to effectively interact with patients.
- Ability to work independently
- Passion for providing exceptional service and attention to detail.
- Patient and understanding demeanour when faced with challenges.
- Approachable attitude towards patients

Desired Skills:
- Previous experience in a similar role is a plus.
- Familiarity with handling incoming communications
- Flexibility to adapt to changing work demands.
- Willingness to learn new processes and procedures.

- Professional telephone manner

-Work well under pressure

If you are ready to take on this exciting opportunity as a Call Handler, apply now to be part of our dynamic team. We offer a supportive work environment where your contributions are valued, with potential for growth within the organization.

Please email cover letter and CV to eleanorgordon@nhs.net including your preferred shift pattern for this role.

Job Type: Part-time

Pay: 12.50 per hour

Benefits:

Company pension
Work Location: In person