Job Description

We are seeking full or part time Receptionists. You will work collaboratively with the wider multi disciplinary practice team to meet the needs of patients and supporting the delivery of policies and procedures.

If you are looking for a new challenge where you see and support patients with their healthcare needs as an integral part of a GP practice then this role is for you.

Giffords Surgery is a VIBRANT , SUCCESSFUL & SUPPORTIVE PRACTICE.

Would you like and employer that .........

Is invested in looking after its staff and loves to help people develop? Believes communication is key. Meets daily for all staff 9 am huddle and mid-morning coffee? Is passionate and supportive to its staff and patients?
Then look no further, GIFFORDS Surgery could be for you!

Job Summary:
We are seeking a dedicated Receptionist/Care Navigator to join our team. The Care Navigator will be responsible for assisting patients in accessing healthcare services and providing administrative support.

Responsibilities:
- Assist clients in navigating the healthcare system and accessing appropriate services
- Maintain accurate and up-to-date client records
- Provide clerical and administrative support to the healthcare team
- Conduct data entry tasks accurately and efficiently
- Answer phone calls and respond to inquiries with professionalism and courtesy
- Organise and manage office tasks effectively
- Utilise computerised systems for documentation and record-keeping

The ideal candidate should possess the following skills and experience:-
- Good time management & organisational skills with attention to detail
- Proficient in administration and IT tasks such as data entry and record-keeping
- Ability to type accurately and efficiently
- Excellent phone etiquette and communication skills
- Familiarity with office procedures and equipment
- Competency in using microsoft packages.

- Ability to work under pressure.

- Flexibility and willingness to accept additional responsibilities.

Previous NHS Reception or Admin experience preferred but not essential. Training will be provided.

Overview of your organisation

14,500 patient population in the market town of Melksham, Wiltshire. Our local PCN consists of three GP practices: Bradford on Avon & Melksham Health Partnership, Giffords Surgery and Spa Medical Practice together we cover a population of 48,000 residents across the towns of Bradford on Avon and Melksham Innovative and efficient same day appointment care navigation and hub triage system - offering online, phone and F2F contacts. Majority of patient requests and queries submitted through our highly successful new econsult online platform. Purpose built spacious modern surgery with plenty of parking, 20 mins from Bath. Large multi-disciplinary team including GPs, ANPs, Mental Health Specialist Nurse Paramedics, Clinical Pharmacists, GP Assistants, First Contact Physiotherapists, Social Prescribers, a dedicated Older Persons Nursing team, GP and PA trainees. We pride ourselves on being forward thinking and diverse in our approach to patient care.
Hours available Monday to Friday from 7.45 am to 8.15 pm (

minimum of

one late shift working to 8pm

).

If you are interested in becoming a member of our amazing and friendly team, please feel free to contact us to discuss or better still visit us and meet the team.

Job Types: Full-time, Part-time, Permanent

Pay: From 12.30 per hour

Benefits:

Company pension On-site parking
Education:

GCSE or equivalent (required)
Experience:

administration/reception: 1 year (required) Administrative experience: 1 year (preferred)
Language:

English (preferred)
Licence/Certification:

Driving Licence (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person