Job Description

Job Overview

We are seeking a dedicated and detail-oriented Night Auditor to join our hospitality team. The Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during the night shift, providing exceptional guest services while managing financial transactions and reporting. This position is ideal for individuals with a strong background in hospitality and excellent communication skills.

Duties

Conduct nightly audits of financial transactions, ensuring accuracy and compliance with hotel policies. Prepare and distribute daily financial reports, highlighting key metrics for management review. Provide outstanding guest services, addressing any inquiries or concerns promptly and professionally. Manage check-ins and check-outs during the night, ensuring a seamless experience for guests. Handle phone calls with excellent phone etiquette, assisting guests with reservations or information requests. Maintain a clean and organised front desk area, contributing to a welcoming atmosphere for guests. Collaborate with other departments to ensure all guest needs are met efficiently.

Requirements

Previous experience in a hotel or hospitality environment is preferred. Strong guest service skills, with the ability to interact positively with diverse clientele. Excellent organisational skills and attention to detail, particularly in managing financial records. Proficient in using hotel management software and basic computer applications. Strong problem-solving skills and the ability to work independently during night shifts.
If you are passionate about providing exceptional service in a dynamic environment and meet the above requirements, we encourage you to apply for this exciting opportunity as a Night Auditor.

Job Types: Full-time, Permanent

Pay: 12.60 per hour

Work Location: In person