Job Description

Job Number 23168826
Job Category Finance & Accounting
Location London Marriott Hotel Regents Park, 128 King Henry\'s Road, London, England, United Kingdom
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Explore our very big world.

We are looking for a passionate Night Auditor to join our wonderful team at London Marriott Hotel Regents Park.

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what\xe2\x80\x99s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you\xe2\x80\x99ll make.

First impressions are everything. And you\xe2\x80\x99ll set the tone for every guest\xe2\x80\x99s stay. With a genuinely warm welcome, you\xe2\x80\x99ll be ready with answers to any questions and happy to offer information about hotel services, facilities, and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you\xe2\x80\x99ll make sure they leave us happy too.

Perks you deserve.

You\xe2\x80\x99ll be supported in and out of the workplace through:

• Discounts on hotel rooms, gift shop items, food and beverage
• Learning and development opportunities
• Recognition programs
• Wellbeing programs
• Encouraging management
• Team-spirited colleagues

What you\xe2\x80\x99ll do

• Process guest check-ins, assigning rooms and activating room keys.
• Co-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concerns.
• Answer, respond to and process all guest calls, messages, questions or concerns.
• Provide accurate audit of all deskwork and transactions from the day.
• Give guests information and directions regarding property and local areas of interest.
• Process check-outs and resolving any disputed charges.
• Assist Front Desk Night Supervisor whenever necessary to ensure smooth night operations.
• Process payments and room charges, as well as cashing guests\xe2\x80\x99 personal and traveler\'s cheques
• Confirm reservations and cancellations, running daily reports on the number of arrivals and departures.

What we\xe2\x80\x99re looking for

• A warm, people-oriented demeanor
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills, and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a work shift.

LONDON MARRIOTT REGENTS PARK

London Marriott Hotel Regents Park offers everything you need to experience England\xe2\x80\x99s capital city in style. Ideally situated in Northwest London, just steps from Regent\xe2\x80\x99s Park and within walking distance of Swiss Cottage Underground station, our hotel effortlessly blends style, substance and award-winning service. Bring your style and your spirit, we\xe2\x80\x99ll bring a work culture where you can shine. We work hard, we play hard, and we want to help you to grow.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of \xe2\x80\x9cWonderful Hospitality. Always.\xe2\x80\x9d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that\xe2\x80\x99s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International\'s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you\xe2\x80\x99re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand\xe2\x80\x99s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you\xe2\x80\x99ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That\xe2\x80\x99s The JW Treatment\xe2\x84\xa2. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

Marriott