Job Description

Job description

Hours: 22:45 - 07:15 (40 hours per week)

Purpose of the role:

To be accountable for delivering a fully accurate night audit

To be an ambassador for the hotel ensuring the highest service standards are consistently delivered throughout the night shift

Duties and Key Responsibilities:

To help the night team in providing a warm and personal welcome for all guests arriving at night, contributing to guest satisfaction and providing a high standard of service

To create an excellent first and lasting impression for all our guests

To anticipate guests needs and to always exceed their expectations

To be fully versed with all fire evacuation procedures and operating the fire panel

To have an excellent knowledge of all hotel facilities

To have an excellent knowledge of all reception procedures

To oversee the night audit and cashing up of all outlets

To check all billing is correct and take any sales ledger payments in preparation for next morning's checkouts

To deliver a fully accurate night audit

To ensure all payments balance prior to night audit

To report any issues to the Financial Controller

To carry out fire & security walks throughout the night

To oversee the preparation and delivery of room service orders

To assist other departments according to night business needs

To prepare the hotel for the next day's business by ensuring that all public areas are immaculately presented, clean and set up for the following day

To ensure all billing is accurate and all revenue is captured

Key Requirements

Proactive approach / Attention to detail / Demonstrate initiative/ Absolute professionalism at all times / Ability to be self-motivated/ Must be minimum 18 years of age (in order to serve alcohol)

Skills and Experience

Previous hotel experience / strong IT skills

Company Benefits:

28 days paid holiday per annum, including bank holidays Pension scheme Career progression through training and development Staff car parking Free meal whilst on duty in our staff restaurant Friends and Family bedroom rate of 85 (including tax and breakfast) at Danesfield House Hotel and Spa Discount of 15% on products used in the Spa Discount of 50% on treatments taken in the Spa Discount of 25% on products in the Gift Shop
Discount of 30% off Food and Drink up to maximum of 4 people (all bookings require prior authorisation)

Salary: 26,000.00 per annum

Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company pension Discounted or free food Employee discount On-site parking Private medical insurance Referral programme
Work Location: In person