Job Description

Overview

We are seeking a dedicated and personable Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for guest services in a hotel environment.

Duties

Welcome guests upon arrival and assist with check-in and check-out procedures. Manage reservations and maintain accurate records of guest information. Respond promptly to guest inquiries and provide information about hotel services and local attractions. Handle phone calls with professionalism, demonstrating excellent phone etiquette. Address guest complaints or concerns with empathy and efficiency, ensuring a positive experience. Collaborate with other hotel departments to meet guest needs and enhance their stay. Maintain the cleanliness and organisation of the front desk area. Assist in administrative tasks as required, including billing and payment processing.

Requirements

Previous experience in a hotel or hospitality setting is preferred. Strong customer service skills with a focus on guest satisfaction. Multilingual abilities are an advantage; bilingual candidates are encouraged to apply. Excellent phone etiquette and communication skills, both verbal and written. Ability to work flexible hours, including weekends and holidays as needed. Proficient in using computer systems for reservations and guest management. A friendly demeanour with the ability to remain calm under pressure.
Join our team as a Front Desk Agent, where you will play a crucial role in creating memorable experiences for our guests while working in a dynamic environment.

Job Type: Full-time

Pay: 12.21 per hour

Expected hours: 36 per week

Work Location: In person