Job Description

Night Concierge

We have a great opportunity for a Night Concierge team member to join our team, and help shape 'Enclave: Birmingham City'; our brand-new, market leading, premium Build to Rent Development.

We're looking for someone with positivity and commitment, a real determination for success with delivering a unforgettable customer experience. Experience within hospitality or a customer facing role is a plus and confident with working remotely on a night role.

Job Summary

We are seeking a friendly, dedicated and professional Night Concierge to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a memorable experience.

This role requires excellent communication skills, a strong understanding of hospitality, and the ability to manage multiple tasks efficiently. Night Concierge will assist guests with inquiries, reservations, and recommendations, embodying the essence of our commitment to outstanding guest services.Working a 40-hour week across 4 days out of a 8 day working week (4 days on, 4 days off), including weekend shifts. Shift patterns are 12 hours between 18:00 and 08:00, as set by the Residence Team Leader.

Duties

Greet guests warmly upon arrival and provide assistance with check-in procedures. Respond to guest inquiries via phone and in person, demonstrating excellent phone etiquette. Handle guest requests promptly and efficiently, ensuring satisfaction at all times. Liaise with external customers, contractors, stakeholders and internal team members within the business to ensure seamless service delivery across departments. Maintain an organised front desk area and keep up-to-date knowledge services and promotions. Assist in managing guest complaints with professionalism and courtesy, as a first point of contact Working collaboratively as a team working towards achieving KPI's Security and Access controls. Ensuring the building is secure Site Maintenance

Leasing:

Work alongside internal and external Leasing team, building positive relationships and increasing sales and revenue. Play a supporting role, where necessary, in touring and leasing prospects, to maximise occupancy and revenue, including following up on leads and sales conversions.

Experience

Experience working in the Private/ Rented/ PBSA sector/ Hotel night concierge or alternatively experience in a customer facing role. Strong time management skills to handle multiple tasks effectively in a fast-paced environment. Familiarity with BTR operations and services is advantageous. A passion for providing exceptional customer service and creating memorable experiences for customers
If you possess these skills and are eager to contribute to a dynamic team in the hospitality industry, we encourage you to apply for this exciting opportunity as a Concierge.

Who we're looking for

We're looking for a talented, committed and flexible person to join our team.

The person we're seeking will ideally be well prepared, Knowledgeable for the role and its requirements and be equipped with IT knowledge. You will use their experience to contribute to the team, by driving to maintain revenue, strive for high-occupancy and offer outstanding customer service. We're results-driven, and we're looking for dependable and dedicated people who see the bigger picture, while loving the detail.

Why Outpost?

We're new, and we're determined to do things right. You'll love us because of our culture, creativity, and communication. We're innovative, and we're learning as we grow.

We're looking for people who thrive off of the rewards that hard work brings, to grow with us, and help shape us.

With a significant pipeline we can offer ambitious, talented people an opportunity for growth.

Job Types: Full-time, Permanent

Pay: 26,999.00-27,000.00 per year

Benefits:

Company pension Private medical insurance Referral programme Sick pay
Experience:

Night working: 1 year (preferred)
Work Location: In person

Reference ID: Outpost: Night Concierge
Expected start date: 01/12/2025