The Salvation Army provides support and emergency accommodation for homeless adults within the Glasgow Area. We are looking to recruit a Concierge to join our team in William Hunter House Lifehouse.
Key Responsibilities:
Offer front of house services to clients ensuring they are signed in or out where required and their queries are handled in a professional manner, referring them to support staff where required
Accurately record messages, conduct follow up telephone calls, update log books, handover and H&S records etc.
Work with clients to resolve conflict using de-escalation skills where appropriate
Complete building checks which may include patrols of the building
Carry out some admin, cleaning and laundry duties
The successful candidate(s) will be able to demonstrate:
Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes
Able to work within the ethos of The Salvation Army
Non-judgemental and respectful approach to people with multiple and complex needs
Good customer service and time management skills with ability to prioritise workload
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK, PVG and Health Assessment
For details of how to prove your right to work in the UK please click
here
and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
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