Job Description

Full job description

IMPORTANT:- this role is require minimum 3 years of being receptionist and concierge experience at Hotel or luxury properties

Applicants are strongly encouraged to research the development and POD Management before applying.

This role requires exceptional customer service experience and the ability to deliver at the highest standards.

JOB DESCRIPTION

Job Title: Concierge

Line Manager: Duty Manager/Resident Manager

KEY RESPONSBILITIES:

The Concierge will have principal responsibility for the front of house customer service routines

associated with the development/s, ensuring the highest quality of service is provided, commensurate

with the requirements of any management contract, lease/s, service level of agreement or otherwise.

Front of House

Act as an ambassador of the POD brand, recognising the importance of exceling at customer service

both externally and internally.

Always interact in an enthused and empathetic manner Answer the phone politely, identifying yourself and the POD brand. Answer emails and any other medium of correspondence politely, identifying yourself and the POD brand. Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider POD team as appropriate. Be empathetic in relation to our customers' requests, queries, or concerns. Request further inhouse training or learning if you deem it is required.

PERSONAL SPECIFICATION:

At POD, we are responsive, dynamic and we take pride in what we do, we are meticulous in our approach, so that customers experience great service.

At POD we are committed to:

The POD Values

You should always display the key POD values:

Meticulous- preparation, process, detail, diligent, methodical, specific Dedicated - commitment, belief, passion, self-discipline, enthusiasm Smart - innovative, resourceful, original, creative, effective Supportive - collaborative, honest, communicative, flexible, team-player
Job Types: Full-time, Permanent

Pay: 33,000.00 per year

Benefits:

Company events Company pension Cycle to work scheme Employee discount Employee mentoring programme Health & wellbeing programme Life insurance
Application question(s):

Out of our company values, which two do you feel represent you the most:
1) Dedicated, 2) Smart, 3) Supportive, or 4) Meticulous?

Please give me an example of when you went above and beyond with a customer
Experience:

Hospitality: 3 years (preferred)
Work authorisation:

United Kingdom (preferred)
Work Location: In person

Job Types: Full-time, Permanent

Pay: 30,332.00-32,500.00 per year

Benefits:

Bereavement leave Company pension Cycle to work scheme Employee discount Employee mentoring programme Health & wellbeing programme Life insurance Referral programme
Work Location: In person