Job Description

Are you passionate about supporting individuals at immediate risk of rough sleeping and making a real impact on the lives of those experiencing homelessness?

Somewhere Safe to Stay, West London collaborates with seven West London boroughs' local authorities and outreach teams. Our team uses their expert knowledge, learning, and proven success to provide rapid response and intervention, ensuring no one has to sleep rough and helping our clients find their next long-term, stable home.


We are looking for a dedicated individual to join us as a

Night Concierge

. In this role, you will work alongside two other night workers and have access to advice and support from the Out-of-Hours management on-call service.


As a Night Concierge, you will:

Be the first point of contact and provide safeguarding to clients during the night. Work independently, handling emergencies, conducting regular health and safety checks on patrols, and monitoring the CCTV system. Report incidents or maintenance issues and communicate any concerns or events to the rest of the team.

Schedule:

A rolling night shift rota, including weekends and bank holidays. Hours: 8pm-8:30am, 3 days one week, 4 days the next.

About You

This role is a fantastic opportunity to learn about working in the charity sector. Many of our specialist workers and managers began their careers in Night Concierge roles.

Experience

: While extensive experience isn't necessary, some experience working or volunteering in a similar environment and an understanding of the issues affecting vulnerable adults with mental health support needs will be beneficial.

Skills

: Good communication and basic IT skills are essential, along with the ability to keep records and follow procedures.

Attributes

: You should be able to interact with clients positively and friendly throughout the night, stay alert and awake during your shift, and use your initiative to remain calm and take appropriate action in various situations.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to Apply

To view the job description and guidance on completing your application form, please click on the 'document' tab on the advert page on our website. When you're ready to apply, click the 'Apply Now' button to submit your CV and Supporting Statement.

Closing date: 10 am on 12th August 2025

Interview and assessments: 21st-22nd August 2025

At St Mungo's our vision is that everyone has a place to call home and can fulfil their hopes and ambitions. As a homelessness charity and housing association, our clients are at the heart of what we do, and in 2019 - 2020 we supported 32,800 people across all of our services. Our staff are crucial to making this happen.


3 Thomas More Square, Tower Hill, London, E1W 1YW

Telephone: 02038566000