Job Description

Night Customer Service Assistant / Supervisor, Kilburn

Hours:

34 hours per week

Hourly Rate:

12.66 per hour (Customer Service Assistant)

Enhanced Rate:

14.66 per hour (when carrying out Supervisory duties)

Additional:

1.50 per hour for any hours worked between 11pm and 6am

Shift Pattern:

Monday-Sunday, Night Shift (10:00pm-08:30am). Full flexibility across the week required, working 3 out of 7 nights.

Hit the jackpot with an exciting new career at Admiral!

Would you like to join

Admiral

, the UK's market leader in adult gaming entertainment?
We're part of the

Novomatic Group

, a global powerhouse in gaming and leisure, operating hundreds of venues nationwide, from

adult gaming centres

and

Kwik Tan salons

to

family entertainment sites

across the UK.

The Role

As a

Customer Service Assistant / Supervisor

, you'll deliver outstanding customer service and ensure our venues run smoothly. While your main focus will be assisting customers, you'll also step up to carry out supervisory duties when required, earning the enhanced hourly rate.

Key responsibilities include:

Welcoming and engaging customers, ensuring a great experience every visit Promoting offers, events, and new games Handling cash and providing change accurately Serving refreshments and keeping the venue clean and welcoming Supporting with opening/closing procedures and supervising the team when needed Upholding our

Challenge 25

policy and ensuring compliance with gambling legislation

About You

You'll need to be

18+

and passionate about delivering great customer service. We're looking for confident, reliable, and friendly people who take pride in their work and enjoy engaging with customers.
Flexibility is key, as our venues operate seven days a week.

What's in it for you?

Bonus opportunities and recognition for going the extra mile
Pay Above National Living Wage, regardless of age
Fast-track career progression and supervisor development
Annual shoe allowance and overtime available
Enhanced maternity and paternity packages
Life assurance - 3x annual salary
Employee Assistance Programme (24hr confidential helpline)
Employee development and training programmes
HAPI App discounts - retail, travel, cinema and more
Discounts on tanning, lotions and gym memberships
Refer-a-friend scheme with generous rewards
Job security within a growing, stable business

Next Steps

If shortlisted, one of our Recruiters or Hiring Managers will contact you to discuss the role, answer any questions, and outline the next steps.

To find out how we handle your data, please view our

Recruitment Data Privacy Notice

on our company website.

OPS3CSA

Job Types: Full-time, Permanent

Pay: 12.24-14.24 per hour

Benefits:

Company pension Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Life insurance Referral programme Store discount
Ability to commute/relocate:

London NW6 5UA: reliably commute or plan to relocate before starting work (required)
Application question(s):

If successful, we will conduct a DBS check, are you comfortable doing this? Are you 18 years of age or over, due to licensing laws? Are you fully flexible to work 10:00pm-08:30am, 3 nights per week? As part of this role, you may be asked to travel to other venues in the area to cover, are you happy doing this?
Experience:

Customer service: 1 year (preferred)
Work Location: In person