Job Description

Duty Manager - Nights

As part of the management team at The Oxwich Bay Hotel the role is to ensure the safety and well-being of all guests and team. The business needs to be ready to open at 7.30am every day.

Schedule

: 10:30pm till 7:30am

Must drive as limited public transport.

No onsite staff accommodation

Role Responsibilities:

Ensure that customer service is at the heart of everything that you do. Co-ordinate the entire night operation around the guests needs. Ensure that policies and procedures are adhered to at all times. Answer any Telephone calls and resolve enquires. Ensure that thorough walks of the property are conducted every 3 hours and any issues or disturbances are logged and dealt with in a professional manner. Ensure thorough business handovers take place and are documented using specified form. Deal with any complaints that arise in a polite and professional manner always finding an appropriate resolution. To ensure all areas of the business are securely locked at the appropriate time. To ensure all areas of the business are opened at the appropriate time. Collaborate with Weddings Co-ordinator to ensure efficient running of Wedding/Event. To set up breakfast buffet and tables as the standard identified.

Qualifications

Proven supervisory experience in a hotel or hospitality setting Strong background in guest services and human resources Exceptional leadership skills with a focus on team management Multilingual or bilingual abilities are a plus Comprehensive knowledge of hospitality operations and standards Ability to work flexible hours, including nights and weekends
Job Type: Part-time

Pay: 16.50 per hour

Benefits:

On-site parking
Ability to commute/relocate:

Swansea SA3 1LS: reliably commute or plan to relocate before starting work (required)
Work Location: In person