Job Description

Overview

Join our dynamic hospitality team as a Night Front Desk Porter, where your energy and hospitality expertise will create a welcoming and secure environment for our guests during the overnight hours. In this vital role, you will serve as the first point of contact for guests arriving or departing, ensuring seamless check-in and check-out processes while maintaining exceptional guest relations. Your proactive approach and attention to detail will contribute to a memorable guest experience, all while managing the front desk operations during the night shift. This paid position offers an exciting opportunity to develop your hotel management skills and be part of a vibrant resort environment.

Duties

Greet and assist guests with check-in and check-out procedures in a friendly, professional manner Manage multi-line phone systems, answer inquiries, and provide accurate information about hotel services and amenities Conduct night audits to reconcile daily transactions and ensure financial accuracy Monitor security cameras and perform routine safety checks around the property to maintain a secure environment Handle guest requests, complaints, and special needs promptly to ensure maximum satisfaction Maintain front desk area cleanliness, organization, and proper documentation of all guest interactions Collaborate with housekeeping and maintenance teams to address guest concerns or facility issues efficiently

Requirements

Proven experience in hospitality management or hotel front desk operations, preferably in resort settings Strong customer service skills with a focus on guest relations and satisfaction Bilingual or multilingual abilities are highly desirable to assist diverse guest populations Knowledge of night audit procedures, hotel management systems, and front desk software is preferred Excellent phone etiquette and ability to handle multi-line phone systems confidently Ability to work overnight shifts consistently while maintaining high energy levels and professionalism Previous hotel experience with an emphasis on guest services, security protocols, and hospitality standards
This role is perfect for motivated individuals passionate about hospitality management who thrive in fast-paced environments. If you're eager to deliver outstanding guest experiences while honing your skills in hotel operations, we want to hear from you!

Job Types: Full-time, Permanent

Pay: 12.50-14.00 per hour

Expected hours: 36 per week

Work Location: In person

Expected start date: 12/12/2025