Job Description

Night General Assistant

Objectives:

To ensure that all guests receive a warm, memorable and personalised welcome to Mount Rooms Hotel, setting the scene for their stay. Ensure that guest needs are anticipated and that any requests are actioned. Complete administrative/cleaning tasks accurately and within given deadlines. Be responsible for the security of the hotel and its guests overnight.

Main Responsibilities:

Ensure that the service offered is personal and memorable. Ensure that guest needs are anticipated and requests followed up. Ensure good communication with all departments throughout the hotel. Handle, follow up and communicate any comments or complaints. Be familiar with and promote hotel facilities and attractions. Assist guests with any requests eg information, making bookings, directions. Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift. Be fully conversant with handling of reservation enquiries. Be aware of all current offers. Ensure you have a well founded understanding of all Hotel regulations. Tour all areas of the hotel on a regular basis and report irregularities to relevant departments. Complete all incident reports and distribute to relevant departments. Record any unusual occurrences or problems arising and take appropriate action. Ensure that guest/public areas and offices are clean and tidy at all times. Check in arrivals in line with hotel procedures. Ensure breakfast is booked in accurately. Be competent in showing guests around the hotel facilities. Report any faulty equipment to the relevant persons. Report for duty punctually in the correct uniform, paying attention to personal hygiene and tidiness. Give assistance to other departments as and when necessary. Support in Bistro when necessary. To be confident to work in the bar during shift. To be able to clean the hotel where required. Carry out any other reasonable requests.
Working days would be Thursday - Saturday, 11pm - 7am

Job Types: Part-time, Permanent

Pay: From 13.00 per hour

Schedule:

8 hour shift Weekend availability
Work Location: In person