Job Description

Enrich the Journeys of our People and our Guests as our

Night Guest Relations Manager

!


The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.


Some of the

brilliant benefits

you will enjoy as a

Night Guest Relations Manager

are:

Annual earnings to

39,925.00 (36,925.00

base salary + non-contractual tronc)

Pension with company contributions

50% discount in all our restaurants and Spa treatments across our properties

Team member and Friends & Family rates across our properties

Complimentary stay after passing probation

Extensive discounts on our benefits platform

Access to private medical insurance

Interest free season ticket loan

Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing

Support through development plans, apprenticeships and world-class management development programmes to be the best you can be

Bike to work scheme

Recommend a Friend incentive

Uniforms provided and laundered complimentary

Free meals on duty

Opportunity to join our taskforces to contribute to the business focuses, community and environment

Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate

Night Guest Relations Manager

, to join our

Front Office

on a

permanent

basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.


As a

Night Guest Relations Manager

, your main duties and expectations for the role will include:


To ensure VIP rooms and amenities are prepared to optimum standard whilst performing inspections of bedrooms on a daily basis

To send a report via the Duty Managers log book to the Managing Director, General Manager and all key managers on the running of the hotel.

To complete a full inspection of the Hotel including all staff areas in conjunction with the Security inspections.

To check the daily night audit proof list each night. To prepare the daily operations report for the General Manager.

Night duties to include: Creating PF accounts, run no show report, printing downtime reports, to complete full credit check on in house guests, to cross check all VIP arrivals and traces, overseeing duties of night receptionist and carrying out additional training where necessary, to carry out a full rate check of all in house guests, to respond to guest surveys and guest emails

You will be required to work such hours as are necessary to fulfil their duties and in any event not less than hours. This shift pattern operates 4 on 4 off.

We are ...

One of Sunday Times' Top 100 "Best Companies to Work For 2025"

A Leading Hotels of the World member

5 red stars

2 rosettes

Earth Check Silver Certified 2025

If you feel your experience, personality and interest are a match for this

Night Guest Relations Manager

role, we encourage you to

apply

today. What makes you unique makes us exceptional!

All applicants must be legally eligible to work in the UK.


INDFOH