Job Description

Additional Information Salary: \xc2\xa322628.75 per annum.
Job Number 23211157
Job Category Food and Beverage & Culinary
Location Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY
To work with the food and beverage team to ensure achievement of strategic departmental goals, especially in the area of guest satisfaction. To deliver an excellent food and beverage experience with skill, efficiency and passion for food and beverage in line with departmental SOPs. You will be required to work shifts across the F&B operating departments in mainly In Room Dining. You must also use your experience to develop relationships with our regular hotel guests. (This role involves working nights, 11.00pm to 7.30am)
Essential Functions

• Provide excellent guest service by discovering all of our guests needs and acting on these needs promptly, effectively and with confidence.

• Preparing beverages that exceed our customer\xe2\x80\x99s expectations at a speed that meets the expectations of our clients

• Prepare beverages in an efficient, hygienic and systematic manner ensuring at all times to Clean as You Go

• Liaise and communicate effectively with the floor team to ensure the necessary seamless transfer of information required for effective floor service.

• To be fully conversant with all IRD and Club Lounge policies and procedures.

• To provide a warm welcoming experience for our guests evidenced by the personal service provided and by ensuring at all times the bar area looks clean, tidy and professional

• To stay current with Beverage trends to ensure that the IRD and Club Lounge are at all times ahead or at least on trend

• Ensure full liaison with other members of the Food & Beverage team Strong communication with the Kitchen and Front Office

• Key relationships with all Hotel teams to ensure customer expectations are met/exceeded at all times.

Requirements:

• Food & Beverage Service Experience required

• Previous experience in a client facing role within a luxury five star environment a distinct advantage

• Requires good communication skills, and excellent written and spoken English

• Flexible and adaptable approach to working hours

• Impeccable personal presentation

• Must be able to memorise our regular Guests on sight.

• Thorough knowledge of wines, spirits coffee preparation

• Must have the ability to operate in a fast paced environment whilst maintaining the up most professionalism

• Must have excellent, instinctive customer service skills and interact with guests from all backgrounds and cultures.

So why work for the world\xe2\x80\x99s largest hospitality company?

• A competitive salary plus free meals whilst on duty.

• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (pro rata) after further service

• Worldwide employee and friends & family Marriott Hotels discounted room rates plus a free overnight stay with Spa access (for you and a plus 1) on the night of your induction

• 50% off all F&B outlets within the hotel and 20% F&B discount in other Marriott hotels!

• Discounts off your supermarket shop, other shopping and experiences through our Marriott Benefit Hub

• 50% off Spa Treatments and \xc2\xa350 gym membership within our One Spa!

• 24/7 and employee healthcare plan with access to Mental Healthcare first aiders

• Refer a friend to work with us and receive a \xc2\xa3500 bonus

• Opportunities for career progression and to transfer around the world plus opportunities to get involved in our charitable and community activities

• Many more benefits however most importantly, we\xe2\x80\x99ll help you grow, and develop you as an individual

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
When you join the Sheraton family, you become a member of its global community. We\xe2\x80\x99ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you\xe2\x80\x99re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be \xe2\x80\x98The World\xe2\x80\x99s Gathering Place\xe2\x80\x99. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.