Job Description

Location:

Camden House- city centre

Salary:

25,290.72 per annum

Hours:

38.6 hrs per week

Job Type:

Permanent/Fixed Term

Shortlisting:

1st December

Interview:

3rd December

Why this role would be great for you

As a Night Support Assistant at YMCA Together you will naturally be a night owl wanting to provide unconditional support and actively engage with our residents throughout the night. Your role as a Night Support Assistant will be to create a safe environment that empowers residents and ensures that those living in the service feel safe and supported .

What your evenings may look like

Ensuring the basic needs of residents are met including good quality accommodation and facilities, healthy food, advice and guidance

Responsible for promoting and safeguarding the welfare of adults/children/young people who are at risk

Advocate for social inclusion of the people you support ensuring they are able to access health and financial support

Ensuring Housing Benefit and Services Charges are collected and managed effectively

Work alongside the people in our services to address their physical and mental health issues, including liaison with, and handover of information to the day teams

Manage the support needs of residents as appropriate, providing crisis intervention where necessary and working with services

Ensuring all health and safety and maintenance issues are raised in a timely manner

Participating in night team meetings, supervisions and reflective practice encouraging open, honest and transparent feedback where continuous improvement is encouraged.

Being flexible and responsive to the changing needs of the service, ensuring our SHREK values runs through all of the work that you do

Promoting a supportive and inclusive culture within the service, valuing people and their diversity.

Provide clear and accurate information in respect of all residents in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the support team

To maintain and update residents' electronic records and rent payments on YMCA internal Housing Management System (DAVE)

To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures

What can we offer you

Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for



professional growth, YMCA together offers training to support your role and personal development.

The skills we are looking for

EXPERIENCE- Ideally you will have a background of working within a charity, community project and/or previous involvement in the homelessness sector. You will have knowledge around supporting people with challenging and complex behaviours including substance misuse and Mental Health within a 24 hour residential support service

KNOWLEDGE - A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplace

COMMUNICATION - Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside always ensuring confidentiality

EMPATHY and RESPECT - The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries

COMMITMENT - The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed

ORGANISATION - Strong time management and the ability to manage to prioritise tasks

COMPUTER LITERACY - You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

What is a nice to have

NVQ/L2 in Health and Social Care or equivalent

Experience of working within a psychologically informed working environment

Knowledge of housing management and IT databases

Awareness of benefits and how they work including Universal Credit and other welfare systems




Even if you don't feel that you have all of the relevant skills and "nice to haves" we would still like to hear from you and invite you to fill out our application form.



YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.