Job Description

JOIN THE TEAM

The Marcliffe are looking for an experienced and professional Night Manager who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do.

The Night Manager oversees all the departments of the hotel throughout the night to ensure smooth and efficient night-time operations. The Night Manager leads and motivates a team of night porters to ensure the highest standards of service, and the safety and security of guests staying at the hotel.

The Night Manager responds to a wide variety of guest requests by accurately assessing their needs and adding personal recommendations to achieve maximum customer satisfaction while complying with Marcliffe policies.

This position reports to the Deputy General Manager.

ABOUT MARCLIFFE

A couthy character nestled in eight acres of nature. A place woven into the fabric of the North East of Scotland. A country hideaway on the edge of the city steeped in stories. Marcliffe is an elevated, luxury Scottish 5 star hotel destination wrapped in warmth and wonder, where traditions are cherished and memories feel timeless. Situated on the doorstep of scenic Royal Deeside, the hotel offers the perfect place to explore the very best of Aberdeen and Aberdeenshire.

ABOUT THE ROLE

Manages the activities of all the departments of the hotel during the overnight shift. Directs staff and ensures communications and follow-up with day shift on any problems, guest requests or special requirements. Conduct regular floor walks, car park and security checks of fire exits and public areas throughout the night. Serve the late bar for residents and provide room service to Guests as required. Ensure the bar closes at the appropriate time and if required, Guests are escorted up to their bedrooms. Ensure billing is accurate and all cash, safe and till procedures are carried out in line with Marcliffe's policies. Monitors staff activities to assure that standards are being met, team members are being supported and guest needs are being met. Lead and motivate the night team, create and manage rotas, recruit, train and manage team members. Have a thorough knowledge of all systems and procedures used within the hotel and department and to provide support as and when required. Have full knowledge of weekly business in the hotel - restaurant bookings, private dinners, events and any other significant business. Ensure maintenance of all public areas within the hotel and assist with room set-up, cleaning and housekeeping duties as required. Resolves customer complaints from all areas of the hotel, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. Take action in all matters related to the safety, security, satisfaction and well being of hotel guests and employees when senior management is not available. Respond swiftly and effectively in any hotel emergency or safety situation.

ABOUT YOU

Hotel Night Management Experienced. Customer service focused with ability to relate well to all hotel guests and employees. Ability to lead and motivate a team. Excellent communication skills and the ability to work well with others in a team. Driven, passionate, and proactive with a hands-on approach. Personable, highly empathetic, self-motivated, and able to work independently. Ability to multi-task and learn quickly. Good command of the English language is essential, both written and verbal. Professional in demeanour and presentation. Strong organisation time management skills, attention to detail. Adaptable, innovative and flexible to business demands. Physically fit, mobile and able to lift heavy objects.

SALARY & BENEFITS

35,000 - 38,000 per annum depending on experience Pension Employee discount On-site parking Employee of the Month Gratuities (Monthly through Tronc)

Job Type

: Full-time Permanent

Schedule:

4 nights from 7 across Monday - Sunday 45 hours per week (inclusive of paid breaks)

Work authorisation:

United Kingdom (required)
All candidates must have the right to unrestricted employment in the UK and hold a valid National Insurance Number and UK bank account. Your information will never be shared with any third parties and will only be used for the purpose it is intended.

Please submit your full CV and covering letter to recruitment@marcliffe.com

Job Types: Full-time, Permanent

Pay: 35,000.00-38,000.00 per year

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount On-site parking
Schedule:

10 hour shift Night shift Weekend availability
Work Location: In person

Application deadline: 30/07/2025