Job Description

General Information
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Country/Region
United Kingdom
Province/City
London
Hiring Entity
The Chancery Rosewood
Department
Rooms - Front Office
Job Type
Full-time Permanent

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The Chancery Rosewood is now open! Housed in the iconic former U.S. Embassy on Grosvenor Square, reimagined by British architect Sir David Chipperfield. It includes 144 spacious suites designed by Joseph Dirand, including a variety of dining and entertainment spaces: providing a stage for progressive ideas, voices and expression.
We are seeking a Night Manager to oversee the hotel's operations during the night, ensuring a seamless and exceptional guest experience. This role requires an inspiring leader who can effectively support a team of night receptionists while fostering a positive and engaged night culture. You will be responsible for ensuring smooth communication across all departments, handling guest requests with efficiency, and maintaining a safe, welcoming environment for both guests and associates. This role is due to start in July 2025.
Key responsibilities:

• Oversee the running of the entire front of house operations during the night, ensuring exceptional service delivery and maintaining seamless operations.
• Lead, train, and support a dedicated team of associates, fostering a positive and motivated working environment.
• Develop a deep understanding of the entire guest journey, ensuring smooth collaboration across departments providing guests with a seamless experience at every touchpoint.
• Effectively manage guest requests, ensuring timely, accurate follow-ups and resolutions to maintain a positive guest experience.
• Oversee the well-being of guests and associates throughout the night, ensuring a safe, comfortable, and seamless experience by upholding hotel procedures and standards.

About you:

• You are confident in managing night operations effectively, ensuring everything runs smoothly while maintaining a calm and reassuring presence.
• You naturally notice when things aren't up to standard and take action.
• You are a natural leader, comfortable managing teams and creating a positive, productive environment.
• You are solution-focused, always looking for ways to improve processes and resolve challenges efficiently.
• You understand the importance of the guest experience, always striving to ensure their stay is memorable.

Benefits:
About Us
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Rosewood Hotels and Resorts, in partnership with renowned real estate developer Qatari Diar, is pleased to announce the latest plans for the brand's second London property, set to open in 2025 in the city's distinguished Mayfair district. Officially named The Chancery Rosewood, the new hotel will realize Rosewood Hotels & Resorts' signature A Sense of Place philosophy, which takes the local sensibilities of a destination to inform the property experience provided there, in myriad ways, including expert-led design and decor. Balancing the rich history of the iconic building with contemporary comforts prioritized by today's luxury traveler, the hotel will showcase architecture restoration by British architect Sir David Chipperfield of David Chipperfield Architects and interiors by French architect Joseph Dirand.

Skills Required