Job Description

: Live-In Night Porter

Location: Orchard Hotel, Falkirk

Accommodation: A private bedroom is provided with shared bathroom facilities.

Job Summary:

We are seeking a dedicated + self-motivated Live-In Night Porter to join our team. The ideal candidate will play a crucial role in ensuring a welcoming + secure atmosphere for our guests, maintaining the cleanliness of the premises, + handling a variety of hands-on tasks throughout the night. Previous experience in a hotel or hospitality environment is highly preferred.

Key Responsibilities:

Guest Services + Security:

Greet guests warmly upon their late arrival + assist them with inquiries + requests.

Provide information about hotel services to enhance the guest experience.

Monitor CCTV systems + conduct regular security patrols.

Manage secure access, letting guests in + out as required.

Hands-On Maintenance + Cleaning:

Maintain impeccable cleanliness + orderliness of all public areas, including lobbies, corridors + restrooms.

Demonstrate a proactive 'see it, sort it' mentality, using initiative to address minor maintenance issues + complete tasks without direct supervision.

Highly Desirable Skills: Experience in minor joinery, plumbing, DIY, or general maintenance is a significant advantage.

Ensure all areas are well-stocked with necessary supplies.

Collaborate with other teams by completing a detailed handover log for the day staff.

Shift Pattern:

Shift hours are typically from 11:00 PM to 7:00 AM, however flexibility is required.

The Ideal Candidate Will Be:

Self-Motivated + Proactive: Able to work unsupervised, using initiative to identify + complete tasks.

Experienced + Conscientious: Possessing a background in hospitality or a similar role, with impeccable integrity + attention to detail.

Guest-Focused: Friendly, approachable, + committed to providing exceptional service.

Practical + Hands-On: Not afraid of physical work + able to handle a variety of cleaning + minor repair tasks.

Person Specification + Requirements:

Must provide at least two verifiable personal or professional references.

Previous experience in a hotel or hospitality environment is preferred.

Strong guest service skills with a friendly + professional demeanour.

Multilingual or bilingual abilities are advantageous.

Physical fitness to perform cleaning duties + patrols.

Note on Accommodation:

Please note the accommodation is a private bedroom within a shared staff area, with shared bathroom facilities. It is suited to an individual without dependents.

Application Process:

Please note that all applicants must be available to visit the hotel for an in-person interview before any employment decision is made.

To Apply:

Please submit your CV + a brief cover letter outlining your suitability for this live-in role

Job Type: Full-time

Pay: 12.21-14.05 per hour

Expected hours: 35 - 45 per week

Benefits:

Company pension Discounted or free food Employee discount
Work Location: In person