Job Description

Job Ref: BES4722
Branch: Marine
Location: Marine, Llandudno
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 01/12/2023
Closing date: 03/01/2024
Who are we? Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK\xe2\x80\x99s largest independent hotel group. Join our exceptional team We are currently looking for exceptional people to join our team and have a great opportunity for a Night Porter As a night porter you will be responsible for the safety and security of the hotel and its guests. You will be required to complete night porter duties in line with Company standards. The ideal candidate would posses a security and safety conscious attitude and have the ability to work alone as well as part of a team. Excellent customer service skills are essential. Experience working in a similar position would be advantageous however, not essential. Key Responsibilities of the role:

• To complete statutory fire and security checks.
• Complete daily hand over procedures in an efficient and responsible manner.
• Ensure al corridors are clear; fire extinguishers and fire doors are secure whilst conducting safety floor checks during the night.
• Have a visible presence within the hotel to ensure that all customers request and queries are responded to promptly and effectively.
• Deal with guest queries and complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• To work closely with the hotels management team to ensure compliance with all hygiene and health and safety programmes.
• To assist in the smooth running of the food and beverage departments during your shift.

Requirements of the role:

• To have worked in a hotel or accommodation services business.
• To be able to work in a fast-paced environment and to enjoy it
• To be able to work independently, being self-motivated to complete the tasks.
• Flexibility- to enjoy working night shifts, seeing the operation on different days of the week including the weekends.
• Follow hygiene and cleanliness standards to ensure the Hotel is kept clean and tidy.

What do we offer?

• Competitive salary
• Excellent on-going support, training and development
• 28 days holiday including Bank Holidays per annum
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
• Food and Beverage discounts at all our hotels
• On-going incentives and rewards
• Opportunities to move between hotels and grow with the group
• Meals on duty

More about us: Coast Country Hotel Collection is unpretentious and welcoming, our locations are by the sea, in the heart of the country, in pretty villages and in vibrant towns. The brand reflects the best of British \xe2\x80\x93 fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values. About Us Pack your swimming costume, your walking boots, a picnic basket and a bundle of energy, because wherever you turn in North Wales, there are fun things to try and new adventures to be experienced - and our seafront Llandudno hotel is perfectly positioned for you to try it all. The Marine Hotel\'s beautiful architecture is perfectly in-keeping with the other Victorian and Edwardian seafront hotels in Llandudno. While the hotel itself offers plenty of comfort and amenities alongside exceptional service, it\'s also ideally located at the heart of the promenade. There is so much to see and do within walking distance; catch the tram up the Great Orme for one of the best views in Wales, or the Ffestiniog Railway to see more of Snowdonia, relax on the beach and stroll along the pier.