Job Description

As Nights Porter, you will be the first point of contact for our guests, key to delivering a friendly and efficient service. You will work as part of a team to create a warm and welcoming atmosphere for all our guests and ensure they have a great experience, whilst supporting management to ensure a smooth service throughout the hotel.
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• Ensure the minimum number of security checks are carried out on each shift, with emphasis on fire safety and the overall security of the building

• Take responsibility for conducting the nighty audit to close the day\'s business and liaise with the accounts team to ensure accuracy

• As nights porter, you and your team will cover all aspects of Reception, alongside bar service and room service

• Be the main point of contact for all guests overnight, actioning any requests in an efficient and timely manner and dealing with any problems / resolving any complaints in a courteous and professional manner

• Have hospitality \'eyes\'\xe2\x80\xa6 spotting what our guest needs before they do

• Have a positive, can-do approach

• Be flexible, working across all days of the week, including weekends and bank holidays

• Have a keen eye for detail, delivering an exceptional level of service through a relaxed and professional approach

• Encourage, set, and achieve the highest standards across all areas (customer service, hygiene, health & safety)

• Keep the restaurant, lounge, reception and toilets clean and tidy

• Use of worldwide IHG team member rates
• Free, secure, onsite city centre parking
• Use of onsite fitness room
• Share of service charge
• Staff canteen
• Uniform provided / allowance
• Professional development, mentoring and training