Job Description

The purpose of the night porter is to ensure the safety and security of the venue during

nighttime hours while assisting and supporting to guests as needed. They typically

handle tasks such as monitoring security, performing security patrols, assisting with

guest check-ins and check-outs, responding to guest inquiries or requests, and

maintaining cleanliness in public areas. Additionally, night porters may be responsible

for handling late-night arrivals, and addressing any emergencies that may arise during

their shift. Overall, their role is essential in providing a comfortable and secure

environment for guests, whilst maintaining operational efficiency during non business hours.

DUTIES

Responsibilities include, but are not limited to:

1. Reporting to the operations manager, the direct senior, and the general

manager in their absence.

2. Ensuring that one is fully trained and efficient in all night porter functions and

has a comprehensive understanding of all company policies applicable to their

role.

3. Becoming fully trained and experienced in the core functions of front of house

staff for effective management and coordination of this team.

4. Being able to jump in and cover a front of house staff member in their

absence.

5. Overseeing venue security overnight by conducting regular inspections

throughout the building to make sure all doors and windows are closed, and

the venue is fully secure and locked overnight.

6. Providing excellent customer service to late afternoon and evening guests'

requirements.

7. Conducting late check-in and/or early check-out for guests, as needed.

8. Adhering to and maintaining Fire Safety and being the Fire Marshal in the

case of a fire.

9. Monitoring Reception phone and attending to hotel guest calls as needed.

10. Being the venue guest point of contact in the evenings and overnight.

11. Preparing venue spaces for the next wedding or event by setting tables and

chairs, storage of equipment and venue furniture and clearing items.

12. Assisting with restocking venue supplies, as needed.

13. Assisting with exterior space set-ups and cleaning

14. Assisting with emergency maintenance issues, when required, and within

one's training and capabilities.

15. Assisting with the storage and upkeep of bar equipment, event linen, tables,

and chairs.

16. Maintaining accurate and orderly administration as required as part of this

role.

17. Reporting accurate individual statistics to operations manager on time.

18. Attending weekly staff meetings, as required.

KEY PERFORMANCE INDICATORS

Venue security and safety.

Customer satisfaction through surveys, 5-star reviews, and direct customer feedback.

Well set up and clean venue spaces.

VALUABLE FINAL PRODUCTS

Happy and satisfied wedding and event guests as a result of excellent customer

service and a clean and secure venue.

Job Type: Full-time

Pay: 26,000.00-29,000.00 per year

Benefits:

Company pension
Schedule:

Night shift Weekend availability
Ability to commute/relocate:

sharpthorne: reliably commute or plan to relocate before starting work (required)
Work Location: In person