Job Description

We are a 4privately owned Hotel on the outskirts of Swindon with 108 bedrooms, 3 Bars, 2 Restaurants, extensive Conference & Banqueting facilities, Leisure Club & Secrets Beauty Salon.
We are a busy venue with corporate delegates, leisure guests, celebrations events, Christmas Parties, Weddings and much more. We are currently looking for a Night Porter/Night Auditor to join our team. (2 Nights Reception Night Audit & 2 Nights Porter)

You will be required to work 4 nights a week, Wednesday to Saturday 11pm - 7am with flexibility to pick up a 5th night on occasions inline with business needs.

Requirements:

To have excellent customer service skills Complete night audit in an accurate and timely manner Deal with any Guest queries efficiently Provide an efficient reception experience for Guests, including check in/out Ensure that the night porter checklist is complete Always demonstrate a high level of customer service Ensure up to date knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform duties To ensure cleanliness of public areas are kept to a high standard To be responsible for the security of Hotel and guests overnight, ensuring safety of staff and guests at all times. Implement and maintain the Company standards of Fire safety, hygiene, health and safety at all times and take any necessary action. The ability to work, understand and adhere to four star standards The ability to work alone Good communication skills Clearing and re setting Conference Rooms/Wedding Receptions/Banquets Must be able to move furniture when clearing and re-setting rooms. Cleaning duties Previous experience in a similar role preferred Benefits include:
Free Parking

Uniform

Meals on duty

Discounted Gym Membership

Best Western Discounts

NEST Pension Scheme

Employee Assistance & Wellbeing Programme

Employee of the Month Awards

Job Type: Permanent

Pay: 13.00-13.25 per hour

Benefits:

Discounted or free food Employee discount Free parking On-site parking
Schedule:

8 hour shift Night shift
Work Location: In person

Reference ID: NPORTERBHH