Job Description

Job Overview

We are seeking a dedicated and enthusiastic Porter to join our team in providing exceptional guest services within our establishment. The ideal candidate will play a vital role in ensuring a welcoming atmosphere for all guests, assisting with their needs, and maintaining the cleanliness and organisation of the premises. A strong background in hospitality and excellent communication skills are essential for this position.

Responsibilities

Greet guests warmly upon arrival and assist with their luggage as needed. Maintain cleanliness and organisation of public areas, including lobbies, hallways, and entrances. Provide information about the hotel's amenities, services, and local attractions to enhance the guest experience. Assist with phone inquiries, demonstrating excellent phone etiquette while addressing guest needs or concerns. Collaborate with other hotel staff to ensure seamless service delivery and guest satisfaction. Monitor the condition of facilities and report any maintenance issues promptly. Uphold high standards of hospitality and professionalism at all times.

Requirements

Previous experience in a hotel or hospitality environment is preferred. Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele. Strong communication skills with an emphasis on guest services. Excellent phone etiquette and interpersonal skills. Ability to work effectively both independently and as part of a team. A proactive attitude towards problem-solving and guest satisfaction. Join us in creating memorable experiences for our guests while being part of a dynamic team committed to excellence in hospitality!
Job Type: Full-time

Pay: 13.00-13.52 per hour

Expected hours: 40 per week

Benefits:

Employee discount
Work Location: In person