Job Description

Botleigh Grange Hotel and Spa is a beautiful country-style hotel nestled in the Hampshire countryside. We offer guests a relaxing retreat with exceptional service, elegant rooms, and charming surroundings. We're now looking for a hardworking and reliable Full-Time or Part Time Night Porter to join our friendly Front of House team.

The Role

You will be responsible for providing excellent customer service during the night shift, ensuring the smooth running of hotel operations, and maintaining high standards of service and safety for all guests. You will also be involved with general portering duties setting function spaces for the following days business.

What you'll be doing?

Bar service to guests during the night, ensuring a welcoming and friendly environment.

Wedding and event setups in function rooms for weddings, conferences, and other events.

Responding to guest requests, check-in/check-out of late arrivals, and ensuring all needs are met promptly and professionally.

Ensuring the safety and security of the hotel and its guests throughout the night, including regular checks of public areas and rooms.

Assisting with luggage, deliveries, and ensuring the hotel remains clean and organized.

Completing required night audit duties, including balancing the financial records for the day.

Reporting any maintenance issues or security concerns to the relevant departments.

What we're looking for?

Experience in a similar role, ideally within the hotel or hospitality industry.

Strong customer service skills, with the ability to interact positively with guests.

Ability to work independently and take initiative.

Flexibility to work night shifts, weekends, and holidays as required.

Excellent attention to detail and a proactive approach to solving problems.

A professional and friendly demeanour, with a strong work ethic.

Must be over 18 years old.

Job Types: Full-time, Part-time

Pay: 25,396.00-27,485.99 per year

Expected hours: No more than 32 per week

Work Location: In person