Job Description

Job Overview

You will be responsible for overseeing the night operations of the front desk, ensuring that guests receive outstanding service and that all staff adhere to the highest standards of hospitality.

This role involves managing check-in and check-out procedures and handling guest inquiries.

Key Responsibilities

? Manage guest check-in and check-out procedures, ensuring accuracy and

efficiency.

? Address and resolve guest complaints or concerns promptly and courteously.

? Maintain an organised and clean reception area during night hours.

? Monitor and ensure compliance with hotel policies and procedures.

? Process payments and handle cash transactions accurately.

? Prepare and reconcile daily financial reports and ensure proper documentation.

? Assist with administrative duties, such as updating reservation logs and managing

guest lists.

? Ensure the security and safety of guests and staff during night hours.

? Conduct regular inspections of the lobby and entrance areas to ensure cleanliness

and order.

? Coordinate with other departments to ensure seamless service and guest

satisfaction.

? Perform opening and closing duties as required, including balancing cash drawers

and preparing reports.

? Follow all health and safety guidelines to ensure a safe and sanitary environment.

? Perform other duties as assigned by the Reception Manager, Front of House

Manager, and General Manager.

General responsibilities

Financial

? Conduct the night audit process, ensuring all financial transactions are accurately

recorded and reconciled. Prepare and distribute financial reports for management

review.

? Monitor and ensure the accuracy of room rates, occupancy levels, and revenue

data. Implement strategies to maximize night-time revenue through effective

inventory management and upselling.

? Oversee night-time operations to ensure cost-effective use of resources. Monitor

and control departmental expenses, ensuring adherence to budgetary guidelines.

? Manage cash transactions, including balancing cash drawers, processing

payments, and ensuring secure cash handling procedures are followed.

People

? Lead and supervise the night staff, providing guidance, support, and motivation.

Ensure all team members are performing their duties efficiently and to the highest

standards.

? Conduct training sessions for night staff, ensuring they are knowledgeable about

hotel policies, procedures, and services. Provide ongoing coaching and

development opportunities.

? Monitor and evaluate the performance of night staff. Conduct regular feedback

sessions and performance reviews, addressing any performance issues promptly.

? Ensure all guests receive a warm and welcoming experience during night-time

hours. Address guest inquiries, concerns, and requests in a professional and

courteous manner.

? Keep good timekeeping and report to work on time to main the moral hight within

the department.

Service & Product

? Oversee night-time guest services, including check-ins, check-outs, and room

assignments. Ensure all guest requests and issues are handled promptly and

effectively.

? Maintain high standards of service quality and guest satisfaction. Conduct regular

inspections of public areas and guest rooms to ensure cleanliness and compliance

with hotel standards.

? Address and resolve guest complaints and issues that arise during the night shift.

Follow up with guests to ensure satisfaction and maintain a positive guest

experience.

? Stay informed about hotel services, amenities, and local attractions. Ensure night

staff are well-versed in promoting hotel offerings and providing accurate

information to guests.

General

? Oversee the smooth and efficient operation of the hotel during night-time hours.

Coordinate with other departments to ensure seamless guest experiences.

? Ensure compliance with all hotel policies, procedures, and legal requirements.

Maintain a safe and secure environment for guests and staff by adhering to

security protocols.

? Act as the primary point of contact for emergency situations during the night.

Coordinate and manage emergency procedures, ensuring the safety and well-

being of guests and staff.

? Maintain accurate records and documentation related to night-time operations.

Prepare and submit regular reports to the Front Office Manager and other relevant

stakeholders.

Job Types: Temporary, Zero hours contract
Contract length: 1 month

Pay: From 14.00 per hour

Work Location: In person