Job Description

AG Hotels Group is a fast-growing UK hospitality company focused on delivering excellent guest experiences.

We are looking for

Night Receptionist

for our hotel in Gateshead -

Embassy Hotel, Newcastle.

Key Responsibilities:

Greet all guests warmly upon arrival and departure. Handle check-ins, check-outs, and guest queries efficiently and professionally during night shifts. Handle cash and credit card transactions accurately Perform nightly audit procedures as required, including reconciling daily revenue and preparing reports. Assist with reservations and handle telephone/email inquiries promptly and courteously. Monitor the security of the hotel during the night, ensuring health, safety, and emergency procedures are followed. Handle and resolve guest complaints effectively, escalating issues when necessary. Ensure the reception and public areas remain clean and presentable. Support colleagues across departments to deliver seamless guest experiences.

Requirements:

Previous Front Office/Reception/Customer Service experience preferred (hotel night experience is an advantage). Excellent communication and interpersonal skills. Ability to work independently and remain calm under pressure. Attention to detail with a proactive and problem-solving approach. Knowledge of PMS is preferred but not essential. Flexibility to work nights, including weekends and public holidays. Right to work in the UK.
Job Type: Part-time

Pay: 12.85 per hour

Expected hours: 24 - 32 per week

Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Application question(s):

Which PMS system have you used in your previous hotel roles? How many years of experience do you have in hotel industry?
Work Location: In person