Job Description

Night Auditor / Night Receptionist

The Stratford evokes the timeless glamour and maverick social spirit of New York's legendary long-stay hotels. Set across the first seven levels, The Stratford is a design hotel with a taste for the spectacular - from the magnificent triple-height lobby and highline sky terrace to the imposing glass atrium. The interiors, by Space Copenhagen, fuse Scandinavian style with old-world opulence via serene pastel tones, natural timbers and elegant stone bathrooms.

The Stratford is proud to be an Autograph Collection Hotel. Hand-selected for their inherent craft and distinct perspectives on design, hospitality, Autograph Collection hotels offer rich, immersive moments that leave a lasting impression. Each hotel is a product of passion and personal realisation of its individual founder's vision, making each hotel singular and special: Exactly Like Nothing Else.

Teamwork and collaboration are our greatest assets. We work together to create unforgettable experiences for our guests and ourselves. We embrace a growth mindset with no problems, only solutions and learning opportunities.

We work hard and play harder! You will often find our teams out socialising together, whether it's bowling, foraging, in a cocktail master class or in the pub! We truly believe that a friendly workplace is a happier workplace.

We are looking for proactive and driven

Night Auditor / Night Receptionist

to join our Team.

Come join us!

What you'll do...

Assist Night managers with any help in the overall Hotel operations, ensuring that the highest levels of hospitality and service are provided Manage the flow of questions and directs guests within the lobby Assists in the tracking and resolution of service issues Be the point of contact for all guest related questions and challenges Collaborate in night audit reports and system updates ready for the day team

What we are looking for...

1 year experience in a similar role, preferably in a Hotel within the Marriott portfolio Friendly, approachable, and with a positive attitude at all times Passionate about offering personal and caring customer service that will make guests come back for you Organised and proactive with a keen eye for detail Growth mindset that continuously look for ways to improve our guests and colleagues experience

What's in it for you...

Monthly wellbeing challenges, trekking activities, sporting events. Party, Party Party -annual theme parties and Appreciation Events. Monthly birthday celebrations and team drinks. Treat yourself with lots of retail & hospitality perks through our partner Westfield Stratford City. Freshly cooked food during your shift 30% to 50% discount across our F&B outlets Employee and Friends and Family Discounts across the Marriott International Portfolio Bike to work scheme Season Ticket Loan Experience Stay in the Hotel to enjoy with a plus one Wagestream - Offering you a range of features, including up to 50% of salary stream before pay date, saving pot, financial advice. Vitality at Work after 2 years service Recommend a friend Scheme, giving you the possibility to earn up to 500 for individual referral GROW Vouchers - Recognition programme Star of the Month and Star of the Year Awards A supportive, people-focused culture
Job Type: Full-time

Pay: From 26,000.00 per year

Benefits:

Company events Discounted or free food Employee discount Gym membership Health & wellbeing programme Store discount
Application question(s):

Do you have previous experience in a similar role in a Hotel? Can you provide professional references from previous employer? Are you fully flexible to work any day of the week?
Work Location: In person