Job Description

Job Ref:

CRI3245

Branch:

100 Queen's Gate Hotel London, Curio Collection by Hilton

Location:

100 Queen's Gate Hotel London, Curio Collection by Hilton, London (South West)

Salary/Benefits:

Competitive Salary

Contract type:

Permanent

Hours:

Full Time

Hours per week:

40

Posted date:

22/10/2025

Closing date:

05/12/2025

100 Queen's Gate Hotel London, Curio Collection by Hilton

Here at 100 Queens Gate Hotel, we know our colleagues are key to our success. That's why we're passionate about offering limitless opportunities for career progression, and personal growth as well as a supportive and empowering work environment. Not only that, we also offer a host of exceptional team member benefits too.



We have a fantastic opportunity for a driven individual who is looking to progress their career as a Night Receptionist

.

The Role

As a Night Receptionist, you will often be the first person to welcome our guests. You will need to ensure you display an approachable and caring manner and thrive on interacting with people.



You will also - but not be limited to:


Complete check-ins and check-outs in a friendly and efficient manner; Look after all guest requests that you may receive; Reporting and handing over any issues that may have occured during the night shift to the Night / Duty Manager; Assist with amenities and any other requests of guests; Ensure all telephone calls are answered efficiently and professionally; Have a full working knowledge of the Hilton Honours program and its benefits - taking every opportunity to enroll new members; Be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever possible to maximise hotel sales; Complete all Front Office administration tasks with accuracy and on time; Liaise with all departments and communicate effectively with other teams and assist when necessary;

The Person

As well as having previous experience in a similar role, we look for Night Receptionists to have an absolute commitment to delivering exceptional customer service, a charismatic personality and a natural flair for creating memorable experiences with all of our guests. You'll have a can-do attitude and be able to respond flexibly to different guest requests and situations. Finally, you'll have a good command of the English language and be very well presented.

100 Queen's Gate Hotel London

100 Queen's Gate Hotel London, Curio Collection by Hilton is a beautifully restored Victorian townhouse hotel nestled in Kensington and Chelsea, just a short stroll from Hyde Park, the Natural History Museum, and the Royal Albert Hall. With 228 unique rooms and suites, including 11 individually themed suites and the exclusive Queen's Gate Suite, each stay offers distinct charm.



Guests can enjoy a traditional Afternoon Tea in Botanica, with its sophisticated atrium setting, or unwind with a late-night drink in our cocktail bar, ESQ.

Why join the 100 Queen's Gate Team?

As part of our team, you'll have access to a range and benefits, including:


Health Wellbeing Cash Plan Go Hilton - Discount program for you, your friends family to stay in over 7,200 Hilton portfolio of hotels around the world starting from 40 a night Life Assurance Scheme Pension Scheme Complimentary meals on duty Opportunities for internal career progression Dry cleaning and uniform laundering on duty Professional training and development opportunities Paid birthday day off Employee recognition programmes to celebrate your achievements Refer a Friend incentive Discounts in our FB Outlets MyCrimson Rewards - Cashback and discount platform for online and in-store shopping

Our team is very diverse. From newcomers making their way to the industry to some of the most experienced professionals in London. We promote a strong culture where quality interactions, excellent service and fun dominates our day to day. We describe ourselves as a brand personality.



In line with the requirements of the Asylum Immigration Act 1996, all applicants must either be eligible to live and work in the UK or must obtain permits to work in the UK prior to application. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


Crimson Hotels is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, age, disability, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


100 Queen's Gate Hotel - London Kensington was the former home of Victorian aristocrat William Alexander which has been stunningly transformed into a luxury hotel. The property embraces the building's heritage and has been lovingly converted from seven Victorian Townhouses, with no two bedrooms within the hotel being the same.



Nestled in the heart of South Kensington, this iconic address is located just steps away from London's most renowned cultural attractions, including the Natural History Museum, Hyde Park, and the Royal Albert Hall.



Guests can drink, dine and unwind in elegant surroundings at their restaurant of choice. Botanica is a light-filled atrium where visitors can enjoy the quintessential British tradition of Afternoon Tea, while ESQ is a stylish bar where resident mixologists craft innovative cocktails served alongside small plates and main meals.

Sustainability

Proudly holding the prestigious Green Key Certification, 100 Queen's Gate Hotel is committed to sustainability and environmentally responsible hospitality.