Job Description

Night Receptionist

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK's #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

The

Hilton London Canary Wharf

is a modern, full service hotel with 282 Guestrooms in the heart of London's financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.

A WORLD OF REWARDS

Hourly rate of 14.07 plus FO upsell bonus

Free

and healthy

meals

when on duty

Grow your Career

Personal Development

programmes designed to support you at every step of your career

A chance to make a difference

through our Corporate Responsibility programmes - Find out what and how we are doing ()

Team Member Travel Program:

discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

Team Member Referral Program

High street discounts:

with Perks at Work

Holiday:

28 daysincluding bank holidays (increasing yearly to up to 33 days)

Discounted dental and health cover

Discounted Taxi

when public transports stop running

Guest Experience Day

1 night stay with dinner and breakfastafter successfully passing probation

Modern and inclusive

Team Member's areas

What will I be doing?

A Night Receptionist provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments Demonstrate a high level of customer service at all times Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties Maximize room occupancy and use up-selling techniques to promote hotel services and facilities Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

What are we looking for?

Previous experience in a customer-focused industry Positive attitude and good communication skills Commitment to delivering a high level of customer service Excellent grooming standards Ability to work on your own and as part of a team Competent level of IT proficiency Flexibility to work night shifts

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.


We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

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