Job Description

Job Ref:

ILH6189

Branch:

The Chelsea Townhouse

Location:

The Chelsea Townhouse

Salary/Benefits:

28,808.00 per annum plus tronc

Contract type:

Permanent

Hours:

Full Time

Shift pattern:

Working five days a week out of a possible seven days

Hours per week:

40

Posted date:

29/12/2025

Closing date:

11/02/2026

What's In It For You?

29 days holiday including bank holidays Regular team events and appreciation days Free team meals Uniform provided Awards of Excellence recognition Discount on Spa treatments and products 25% discount on all Food Beverage Length of service gifts Team referral scheme Health cash plan Team rate at our Iconic Luxury Hotels Friends and Family rate at our Iconic Luxury Hotels Employee assistance programme

Aim of the role

To be responsible for ensuring the safety and security of 11 Cadogan Gardens, The Chelsea Townhouse The Apartments during night hours, while delivering exceptional guest service in line with company standards.

Responsibilities:

To assist the Night Manager and all departments when necessary showing teamwork and flexibility. To have intimate knowledge of both the Bedrooms and Geography of the Hotel including all fuse boxes. To be confident with fire training and fire drill practices. To take pride in assisting and providing 24-hour service to guests assisting with queries and completing both check ins and check outs. To be confident in assisting the Early Morning staff (Bakers, Cleaners, Restaurant, Kitchen, Porters) by issuing keys, stores, sorting out equipment problems and assisting with service where necessary. To communicate with the early Duty Manager through the Duty Manager Book or verbally on any on-going problems encountered in the night. To support and take ownership of concierge related requests through out the night ensuring that they are completed within the company standard. To take ownership and ensure the stillroom is tidy and ready for early breakfast. To order newspapers as per list. Check forward planner for any other additional papers required for conferences. To take pride in ensuring the lounges, terraces and public areas are tidy and free of Restaurant and bar items and ready for final cleaning by Housekeeping. To be confident with EPOS system to enter breakfast orders and any other room or bar service on to system. Using your integrity and being respectful; to be able to diplomatically handle intoxicated late night revellers in not allowing them to disturb other guests or damage Hotel Property.


The Chelsea Townhouse, launching in late summer 2023, will be a timeless classic hotel in the heart of vibrant Chelsea and is ideally located to explore the best of London. The property is currently undergoing a sensitive restoration that will bring back to life the hotel's long and eclectic heritage, and will significantly improve guest experience and comfort.