Job Description

Night Receptionist

We currently have an amazing opportunity to join the team as

Night Receptionist

at Velvet Hotel.

Who We Are...

Velvet Hotel is comprised of 36 suites and bedrooms - all individually designed and decorated for comfort, luxury and indulgence. Located in the heart of Manchester's city centre on bustling Canal St. Velvet Hotel is home of the 'Village Brasserie', an all-day dining venue, located in the heart of Village. Poised as the neighbourhood's artistic outpost, guests can enjoy hand crafted cocktails by our mixologists and contemporary British and Mediterranean-influenced food in a relaxed yet stylish setting.

To Be One at Velvet and join the team as a Night Receptionist...

Be buzzing with personality

Have a passion for great hospitality

Experience with handling guests queries and complaints

Experience using

MEWS PMS

is a huge advantage

Be guest and service focused

Be reliable and willing to learn as part of this growing team

Excellent and effective communicator, natural warmth, and professionalism.

Duties will include...

Have an experience across the operations of a busy city centre hotel.

Have a hands-on approach, are organised and supportive of your team.

Take initiative and are reactive to situations as they arise, finding suitable solutions and ensuring a positive outcome.

Are results-driven and understand what needs to be done in order to achieve the hotel goals.

Ensuring efficient friendly service is offered when dealing with all guest requirements at the front desk and handling telephone enquiries effectively.

Co-operating with all departments in the hotel to ensure the correct reports and information are provided on request.

Demonstrating a working knowledge of all services and facilities of the hotel and the local area.

Assist all guests in a sincere and courteous manner, wherever possible going the extra mile to ensure guest satisfaction.

Ensuring efficient professional service is offered when dealing with all guest requirements at the front desk.

Ensure that the hotel is sufficiently stocked throughout the night and ready for business every morning

Maintaining security and safety during night time hours

Please note that this is not an exhaustive list of responsibilities and requirements. The Night Receptionist will be expected to perform additional tasks as needed to ensure the smooth operation of the hotel.

Velvet Benefits... What's in it for you?

Discounted stays for staff, family and friends in our hotel collection.

Discounted food and drink at the bars and restaurants in our collection.

Annual staff party, employee of the month celebrations.

Training and development opportunities across the group.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

We ensure meaningful relationships with our colleagues, guests and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

We offer competitive salaries, incentives, ample scope for personal development and discounted hotel stays for you, your family, and friends

.

Pay: From 12.21 per hour

Benefits:

Company pension Discounted or free food Employee discount
Schedule:

8 hour shift Every weekend Night shift
Ability to commute/relocate:

Manchester M1 3HE: reliably commute or plan to relocate before starting work (required)
Experience:

Hotel reception: 1 year (required)
Work Location: In person