Job Description

Night Receptionist-35 hours per week

Stock Exchange Hotel

\xc2\xa311 p/hour

Location Description

Stock Exchange Hotel is located within the heart of central Manchester. Positioned on Norfolk Street in between Market Street and King Street Set within the former home of the Manchester Stock Exchange; every detail has been meticulously considered to create our luxury, boutique accommodation and capture the spirit and heritage of the building. The stunning example of Edwardian Baroque architecture, with its original marble, brass and woodwork, has been carefully restored to breathe new life into one of the city\xe2\x80\x99s most historically symbolic institutions. With a dedicated, highly knowledgeable and experienced team, the Stock Exchange Hotel is committed to curating unique experiences and quality service in an exquisite setting.

Who are we looking for?
We are looking for a Night Receptionist to join our fantastic team at Stock Exchange Manchester. Could this be you?
As a Night Receptionist you will be bursting with the friendliness and warmth that Stock Exchange Hotel is famous for, and capable of energising our front of house operations with your infectious enthusiasm. You\xe2\x80\x99ll be well-turned out, highly motivated and brimming with confidence, which you\xe2\x80\x99ll use to go above and beyond in making each guests\xe2\x80\x99 experience truly special.
As you grow in the role, you\xe2\x80\x99ll become a fount of knowledge on the heritage of our unique property as well as the quality of our food and drink, which you\xe2\x80\x99ll use to keep customers informed and enlightened during their stay.
You\xe2\x80\x99ll be the number one contact for our guests through the night, effortlessly reflecting our values of Meticulous, Heritage and Trust. And as you make the role your own, you\xe2\x80\x99ll be nurtured and developed with considered career progression to ensure you flourish within our team.
Here\xe2\x80\x99s the role in a nutshell.
You will:

• Be a hotel ambassador at all times. On the phone, take a room service order\xe2\x80\xa6 you\xe2\x80\x99ll know exactly how to bring our brand and company values to life
• Have an excellent eye for detail and find ways to maintain the highest standards
• Show a willingness to learn, and embrace training and coaching opportunities when they arise
• Be able to work under supervision, whilst being motivated, polite and helpful to team members and guests alike
• Apply great communication skills, including a good level of spoken and written English, with everyone you meet, especially our multicultural clientele
• Embody a friendly, welcoming, enthusiastic manner while you\xe2\x80\x99re on duty, so clients feel at ease and know they can trust you to help them in any way
• Efficient at completing our night audit through our MEWs system

Benefits

• Reward and Recognition Activities
• Refer a Friend Scheme
• Long Service Incentives
• Meals on Duty
• Team Member Travel Rates
• Friend and Family Travel Rates
• Gym Membership Discounts