Job Description

Overview

We are seeking a dedicated, reliable and friendly Hotel Receptionist/Night Porter to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires excellent communication skills, a passion for hospitality, and the ability to multitask effectively in a fast-paced environment. If you thrive in a customer-focused role and have a keen eye for detail, we would love to hear from you.

Responsibilities

Greet guests upon arrival with a warm and friendly welcome. Manage check-in and check-out processes efficiently. Handle guest inquiries and provide information about hotel services, local attractions, and amenities. Maintain accurate records of guest bookings and reservations. Process payments and manage billing inquiries with precision. Address any guest complaints or issues promptly and professionally. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist in managing phone calls, ensuring excellent phone etiquette at all times. Promote hotel services and upsell additional offerings to enhance guest experience including hot & cold beverages Regular patrols of the building to ensure guests are keeping noise to a minimum and using your initiative when dealing with tricky situations To sweep & mop the bar & restaurant floors & the outside decking area after hours and to complete any cleaning jobs given by management To create social media posts/posters on request Bartending - maintain a high level of cleanliness, serve snacks and beverages to guests

Experience

Previous experience in bar work, guest services, security or hospitality is preferred. Multilingual or bilingual capabilities are highly desirable to cater to diverse guests. Strong phone etiquette skills with the ability to communicate clearly and effectively. Familiarity with hotel management software is an advantage but not essential as training will be provided. A passion for providing outstanding customer service in a hotel environment is crucial. Keen eye for detail
The required hours are Friday & Saturday evenings from 11.30pm-7am. we would consider a job share so taking on two people to cover one night each, so if you'd prefer just one shift please state this when applying.

Please send a CV and cover letter stating your earliest date for training.

Job Type: Part-time

Pay: 14.00 per hour

Benefits:

Discounted or free food Employee discount Free parking
Work Location: In person