Job Description

Job Ref:

INT23608

Branch:

Hilton Garden Inn Birmingham Airport

Location:

Hilton Garden Inn Birmingham Airport, Birmingham

Salary/Benefits:

27,040 Per Annum

Contract type:

Contract

Hours:

Full Time

Shift pattern:

22:30-07:00

Hours per week:

40

Posted date:

05/08/2025

Closing date:

07/09/2025

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include


Industry leading training and leadership development opportunities Hotel discounts portfolio wide - Staff rates and up to 50% discount on food beverage and spa Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing. 24/7 access to our employee assistance programme Uncapped incentives to reward you for your contributions Flexible working opportunities Company sick pay - Giving you piece of mind when you need it the most Staff meals on duty Access to hotel gym facilities

A day in the life of...

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner.



As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.



You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable. Good communication skills: You'll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities. Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You'll need to be approachable, friendly, and able to handle any guest complaints or requests. Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.

Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

So, click apply today, we'd love to welcome you to our inclusive team shaping the future of hospitality.

Walk to the airport, 15 minutes to town...

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We're across the street from the NEC and Birmingham International Airport, with some rooms offering views of the runway. From the airport it's a 15-minute train ride into city center for shops, dining, and theaters. Enjoy breakfast, lunch, and dinner in The Odyssey Bar Bistro, our casual restaurant, with room service every evening.



Hilton Garden Inn Birmingham Airport Uk has a restaurant, fitness centre, a bar and shared lounge in Bickenhill. Located around 4 km from NEC Birmingham, the hotel with free WiFi is also 3.9 km away from Genting Arena. The accommodation features a 24-hour front desk, room service and luggage storage for guests. At the hotel, each room is equipped with a desk. All rooms are also fitted with air conditioning and a private bathroom. Guests can enjoy a buffet or a Full English/Irish breakfast. Food is served all day in the restaurant. Hilton Garden Inn Birmingham Airport Uk provides a business centre and guests can check the newspapers or use the fax machine and photocopier at the hotel.