Job Description

Job Ref:

STR2074

Branch:

Strand Palace Hotel

Location:

Strand, London (Central)

Salary/Benefits:

28000 per annum

Contract type:

Permanent

Hours:

Full Time

Hours per week:

39

Posted date:

28/10/2025

Closing date:

11/12/2025

Develop your career at Strand Palace - Great Place to Work

Join our team at Strand Palace, located in the heart of central London. We are looking for a Night Reservations Consultant to help our guests plan unforgettable stays with us. Help us bring our mission of 'Serving London Love' to life!

Your Benefits

Working at Strand Palace comes with a range of perks designed to support your growth, well-being, and enjoyment at work. When you join our team, you'll enjoy:

Instant access to your wages

through Wagestream - no more waiting for payday!

Free meals on every shift

- breakfast, lunch, and dinner included.

Earn up to 300 with our 'Introduce a Friend' bonus scheme

when you refer someone great.

Free laundry and dry cleaning

- saving you time and money.

Enjoy a paid half-day off on your birthday

- because you deserve to celebrate!

Clear career pathways

with paid training, development courses, and apprenticeship opportunities to help you grow and succeed.

Regular team socials and parties

, including fun nights out at London activity bars - with free food, drinks, and great company.

A paid volunteering day

each year to support a cause close to your heart.

Life assurance cover

for peace of mind.

24/7 access to confidential support services

, including counselling, legal advice, and financial guidance.

Northbank Privilege Card

- giving you discounts at local shops, restaurants, and attractions.

Health cashback plan

for dental, vision, and physiotherapy expenses.

50% off food and drinks

in our hotel bar and restaurant - for you and your friends and family.

Exclusive discounted room rates

at Strand Palace for you and your loved ones.

Special discounts at hotels around the world

, including the L+R Hotels collection.

What You Will Be Doing

Process all telephone enquiries for Reservations in an efficient, courteous, and professional manner Assign incoming correspondences, emails, and reservation messages in a timely and accurate manner Provide a warm and professional response to all guests and visitors to the hotel, delivering excellent customer service and providing all the relevant information they need for their stay Ensure all reservations are recorded and confirmed accurately in accordance with hotel's standard Update availability on the hotel's global distribution (GDS) when required

What We're Looking For

Previous night experience is essential, previous reservation experience is preferable. A person who naturally goes above and beyond to create unforgettable guest experiences. Passion to deliver excellent service Confidence in talking to guests in a professional manner

Join a Great Place to Work - Welcome to Strand Palace

Strand Palace has proudly earned the Great Place to Work certification, and for good reason. We're more than just a hotel - we're a team that values connection, quality, and a little fun along the way. Our culture thrives on exceptional service, genuine interactions, and a shared passion for hospitality.



We describe ourselves as

confident, creative, and personable

- if that sounds like you, we think you'll fit right in. At Strand Palace, you'll join a friendly community. From themed staff lunches and charity walks to Executive Team breakfast service and monthly Town Hall events, we host a wide range of well-being activities that help our teams connect, recharge, and celebrate achievements across the hotel.



We're also proud to be leaders in sustainability and social impact. Strand Palace has been awarded the

Green Key

for two consecutive years and is part of the

FuturePlus

programme - a commitment to creating a positive impact across environmental sustainability, social responsibility, diversity and inclusion, and climate action.



Come be part of something meaningful.



Join us at Strand Palace - where your personality and purpose can shine.