Job Description

COMPANY:

PLATFORM_

SECTOR:

Build to Rent (BTR)

ROLE:

Night Resident Services Advisor (RSA)

REPORTS TO:

General Manager

LOCATION:

Glasgow

(City Centre)

START DATE:

April 2025

HOURS:

12-hour shift, 4 on, 4 off, 8pm-8am, Monday to Sunday

SALARY:

24,000-28,000 + discretionary bonus + pension

SUMMARY

PLATFORM_ is one of the leading companies in the Build-to-Rent (BTR) sector - we design, build, and operate large-scale branded apartment schemes for rent. Our residents include professionals, families, and sharers, who all benefit from the exclusive amenities on offer in our buildings, such as gyms, roof terraces, and private dining rooms. We are looking for an individual to join our Night Customer Service team at our new 498-apartment scheme in Glasgow City Centre.

THE ROLE

As a Night Resident Service Advisor, you will be the first point of contact for residents between the hours of 8:00 PM and 8:00 AM. The role will involve lone working through the night, supported by our PeopleSafe technology and 24-hour care line. The successful candidate will be first point of contact for all existing and prospective residents, managing leasing and renewal discussions, conducting viewings, solving issues and delivering a great PLATFORM_ experience. At PLATFORM_ we are committed to building an inclusive work environment that respects values, offers equal opportunity and celebrates peoples' individual differences through diversity.

YOUR PROFILE

We are looking for a highly organised individual who thrives in a fast-paced environment Sales mentality and sales experience are desirable, preferably within a letting's environment You should have a genuine passion for delivering excellent customer service at all opportunities The successful individual will be willing to get their hands dirty to solve challenges and make things happen You will ideally have previous experience in residential property (PRS, BTR, or PBSA), or experience in the service industry (Hospitality & Hotels) Knowledge of lettings and H&S legislation in Scotland would be beneficial, however, full training will be provided

KEY RESPONSIBILITIES & OBJECTIVES

Lettings:

Support a great lease-up by assisting the Glasgow team with letting all the apartments at the best rents possible.

Achieve and maintain full occupancy by managing enquiries channels, responding to queries, conducting viewings and negotiating lease agreements and managing referencing process in a timely manner. Conduct enthusiastic and informative viewings with prospective residents to encourage them to rent with us. Retain existing residents with renewals or reletting vacant apartments Managing the tenancy process end-to-end including referencing, deposits, ASTs, check out and check in inspections, raising recharges and co-ordinating any cleaning or repairs.

Customer Service

: Deliver a great experience for all PLATFORM_ Glasgow residents:

Go above and beyond to deliver a warm, welcoming environment for all residents and visitors Promote resident satisfaction by responding to questions and concerns in a timely manner, taking appropriate action to address and resolve issues Co-ordinate maintenance requests and contractor visits as required and ensure successful completion Support residents with the move-in and move-out process Actively seek feedback, via Google reviews, Homeviews, etc, and act on it to improve the overall experience Promote community engagement by organising and delivering on-site events, and local partnerships Identify and sign up partnerships with local businesses for the PLATFORM_ loyalty programme Conduct regular property walkarounds and take appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, general appearance and appeal
Job Types: Full-time, Permanent

Pay: 26,000.00-29,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension
Schedule:

12 hour shift Night shift Weekend availability
Work Location: In person