Job Description

Firmdale Hotels is a collection of luxury hotels renowned for their unique design, exceptional service, and vibrant hospitality. At Firmdale, we believe in creating unforgettable experiences for our guests, and our team is at the heart of this mission. Join us and be a part of a dynamic, passionate, and dedicated team at the Haymarket Hotel.


We have an exciting opportunity for a Night Room Service Waiter to join our highly successful team at Haymarket Hotel. As a Night Room Service Waiter, you will play a crucial role in enhancing our guests' stay by providing exceptional service throughout the night.

Responsibilities:

Interact with guests by taking and delivering orders promptly and accurately. Make personalised recommendations to enhance the guest experience. Deliver food and beverages to guest rooms in a timely and professional manner. Attend to any additional guest requests, ensuring their satisfaction. Maintain a clean and organised work area. Communicate effectively with other team members and departments to ensure smooth service delivery. Handle multiple orders simultaneously, showcasing excellent organisational skills.

What you Need:

A passion for hospitality and providing outstanding customer service. Strong attention to detail and excellent organisational skills. Good communication skills, both written and verbal. Comfort working alone during the night or as part of a small team. Flexibility and adaptability to handle a varied role where no two nights are the same. A desire to gain more experience within a front office environment.

What We Offer:

Competitive hourly rate of 16.00 - 17.00 inclusive of service charge. Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies) Discounted cinema tickets, gym membership, travel, retailers and restaurants Complimentary meals on shift Referral bonus scheme for recommending top talent Flexible scheduling without split shifts Dry cleaning service for work attire and discounted personal dry cleaning Enhanced holiday allowance based on length of service Season ticket loan for convenient commuting Ongoing training, professional development, and fully funded English lessons Regular social events, team activities, and fitness sessions Benefits like cycle to work scheme and annual long service awards One allocated paid day per year for volunteering work Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.


We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Times Best Places to Work 2024 The Kings Award for Enterprise 2024 for outstanding contribution to International Trade Manager of the Year - Helle Jensen - Cateys 2024 Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024 Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024 Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024 Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world Whitby Hotel, Crosby Street and Warren Street - Michelin keys The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London. Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/


If you are enthusiastic about hospitality and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


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