Job Description

Night Support Worker



Grade



Support Worker - 23,291.88 per annum



Reporting to



Local LMT


Contract


Permanent



Hours



35 hours per week - Waking Nights



Service remit



Cloverhill offers families the time and space to address the issues that lead to their homelessness. Depaul's dedicated child support worker also works with children in Cloverhill, setting aside one-to-one time for those children who are struggling to come to terms with great upheaval that homelessness has in their lives.





Providing a warm and welcoming culture is at the centre of Depaul's service provision and at no time is it more important than when welcoming small children into strange surroundings at a difficult and scary time in their lives.



Scope of Responsibility



To be a member of a multi-disciplined team using holistic approaches to support Depaul service users. Working to a housing-led, low threshold, harm reduction approach, where service users receive a high degree of support and advice. Depaul has a commitment to service user participation and to empowering our service users to manage their own lives.





To provide a proactive night time presence within the project to promote a safe, quiet and peaceful environment for Depaul service users. To respond to disturbances, emergencies and other accommodation management functions according to procedure and provide ad-hoc support to residents in response to demand.



Key Areas of Responsibility


Service user focus


To be the first point of contact for service users, agencies, contractors, visitors etc. Ensuring a warm, professional, welcoming and engagement Ensure the practical needs of our services users are met on a day to day basis To be first point of call when dealing with emergencies; e.g. fire, medical, police, etc. and to manage such emergencies

Assist case workers to meet the needs of service users in line with support plans and safety and wellbeing management plans





Health & Safety


To undertake assigned duties regarding the overall health and safety and security of the service and to use security systems put in place and managing risks relating to service

Undertake cleaning duties as assigned by LMT and in accordance with health & safety practices To ensure that all overnight health & wellbeing and building checks are completed, service user safety & wellbeing plans are followed in line with organisational policies and procedures Ensure high risks are addressed immediately and escalated to management where appropriate To ensure that Health and Safety standards are met within the project in accordance with Depaul's Health and Safety policy and the services risk assessments.




Administration & Record Keeping


Carry out project administration tasks such as upkeep of petty cash, project statistics, invoices, record keeping, Service User's files, OTIS, IR and AR completion etc.




Other duties


To be a contributing team player, taking part in handovers, team meetings, core training, the mentoring of Volunteers and supporting other team members in ensuring all decision making is appropriate and consistent

To at all times undertake your role in a professional manner maintaining a high quality standard of work in line with Depaul Values and ethos.




The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.



Person Requirements



Experience


At least 1 year paid relevant work experience or 2 years relevant volunteering experience





Skills



Good working knowledge of risk assessment and risk management processes Good IT skills, including working knowledge of using IT systems to record client information Good written and verbal communication skills. The ability to compile and present accurate written and electronic reports




Knowledge


Have an understanding of homelessness and the issues that can lead to homelessness Have a knowledge of the statutory and voluntary sector resources available to people experiencing homelessness or at risk of homelessness Understand the importance for Health and Safety standards in the delivery of services on a day to day basis.

Knowledge of relevant statutory and voluntary agencies and the ability to network/liaise with all relevant bodies

Knowledge and willingness to work within the guidelines of Depaul vision mission and values.


Circumstances


Ability to work on a rota basis (7-day night rota, one-day shift required every 4 weeks)




Access NI



This Post is subject to an Enhanced Access NI check. Having a criminal record will not necessarily debar you from working with Depaul. This will depend on the nature of the position, together with the circumstances and background of your offences or other information contained on a disclosure certificate.


NISCC



This post is subject to NISCC registration, if you do hold a valid registration this must be completed within your probationary period.



Closing date for applications: 29th May 2025