Job Description

Location:

Hope Well House

Salary:

30,170 per annum + 5% on call allowance

Hours:

38.6 hours per week

Job Type:

Permanent/Fixed Term

Shortlisting:

TBC

Interview:

TBC

Why this role would be great for you

As a Night Team Leader at YMCA Together, your role will be to provide an additional level of operational leadership in the service that ensures that staff are supported to grow and develop within their role. To support the Service Manager to carry out their duties in delivering a service of excellence. The aim of your role will be to ensure that all housing related duties are correctly managed and that we meet all of the compliance needs for health and safety.

What your week may look like

Manage a team of Night Link Workers undertaking regular supervisions, identifying training needs and opportunities and providing feedback

Provide professional support and advice to the team at Alt Bank House and other Night staff across all YMCA Together services

Coach the team to deliver a person-centred service using psychologically informed techniques

Put into practice the values and the strategic aims of YMCA Together and of the service and coach and develop the team to implement change and to do the same

Deliver effective communication across the Night staff team and across other services within YMCA Together, offering mentoring and support

Provide on call bronze support with other Night Team Leaders and Senior Night Support Assistant across all services. This includes regular telephone support and buddy calls to other services but in some circumstances could require moving to and working from another service

Maintain excellent communication with YMCA Together Management team

Attend, or in the absence of service manager, hold fortnightly team meeting

Lead on the monitoring and reporting of Serious Incidents, Safeguarding and Health & Safety for the service and report back to OLT (operational leadership team)

Complete internal and external audits as required.

To be able to identify training gaps within the support team and support the manager in addressing any unmet needs.

May include a flexible working pattern to fulfil the needs of service delivery.

What can we offer you

Working with YMCA Together comes will a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA together offers training to support your role and personal development.

The skills we are looking for

EXPERIENCE- Ideally you will have a background of working within a charity, community project and/or previous involvement in the homelessness sector. You will have knowledge around supporting people with challenging and complex behaviours including substance misuse / mental ill health and offending behaviours within a 24 hour residential support service

KNOWLEDGE - A basic understanding of relevant and appropriate legislation, including welfare benefits and housing law. An understanding of health and safety requirements in the workplace

COMMUNICATION - Excellent communication, fostering a respectful, collaborative and professional approach to the people who you work alongside ensuring confidentiality at all times

EMPATHY and RESPECT - The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundaries

COMMITMENT - The ability to work in an innovative and solutions focused way, including reflecting and learning as you go, and a willingness to flex and adapt approaches as needed

ORGANISATION - Strong time management and the ability to manage to prioritise tasks

COMPUTER LITERACY - You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

What is a nice to have

NVQ/L2 in Health and Social Care or equivalent

Experience of working within a psychologically informed working environment

Knowledge of housing management and IT databases

Awareness of benefits and how they work including Universal Credit and other welfare systems




Even if you don't feel that you have all the relevant skills and "nice to haves" we would still like to hear from you and invite you to fill out our application form.



YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.