Job Description

Night Team Member - 24 hours

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Night - Holiday Inn London - Brentford Lock

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Contract:

Part time

Salary:

12.94

The Holiday Inn Brentford Lock nestled overlooking the scenic waterways of the Grand Union Canal. This four-star hotel is located in west London and has been created for comfort and style and offers a warm and welcoming service to all guests. The hotel has 6 modern meeting rooms and 134 en-suite bedrooms; it is the first in Europe to have a revolutionary open lobby concept. With good transports link, the hotel can be easily accessed by public transport. Brentford train station is about 10 minutes' walk to the hotel. Our employees have been playing a tremendous part in the hotel and our team success, from our employee engagement being above 89%.


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As a Guest Service Assistant, you're at the heart of the hotel operations supporting the Nights team. You're a true versatile team member and are able to adapt to changing business needs. You will drive the daily operations in a friendly approach and a customer service mindset.


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What We Offer

We want our staff to enjoy coming to work and provide a friendly and supportive environment for you to work in. You'll develop personally through meeting and working with people from all over the world as we create memorable guest experiences together, and for those keen to develop you'll have the opportunity to explore the business with various career options. In addition, on offer:

Free Meals on Duty Free Parking (subject to availability) Access to Wagestream to be used to access up to 50% of your monthly pay in advance of payday, as well as using the platform to save money Apprenticeship offering available Learning and Development Opportunities are available through our Leadership Development Programmes Heavily discounted hotel stays and food & beverage discounts at IHG Hotels and Resorts Worldwide Free Uniform and laundering of uniform 24/7 Employee Assistance Programme for you and your family. Giving you access to counselling services, physical wellbeing & financial aid Life Assurance

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About Us

The Holiday Inn London Brentford Lock is a four-star, 134-bedroom full-service hotel overlooking the scenic waterways of the Grand Union Canal. Boasting 6 meeting rooms, as well as a unique open lobby concept with a lounge, feels suitable for both business and leisure travellers. Located only 20 minutes from central London and London Heathrow Airport, the hotel offers the best of both worlds - a city break with green, open spaces away from the city-centre bustle.


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Role in our Family

Reception

Support with providing quality guest experience including:

- Checking guest in and out whilst following the required IHG/Holiday Inn brand guidelines to ensure a smooth experience using the hotels PMS - Opera.

Assisting guests with inquiries and requests, escalating matters when necessary. Managing the hotel's reception and lobby area, ensuring that it is clean, organised and well maintained. Record guest complaints, special requests, and comments in the daily log and shared with Line Manager. Provide information about hotel services and IHG One rewards membership benefits. Communicate guest preferences to relevant departments to enhance their stay. Perform security patrols and record them as required. Assist with safe and orderly dispersal of guests departing events. Act as part of the Fire team as needed.

F&B Operations

Assist with the preparation of the daily breakfast operations, ensure all food items are prepared and presented in accordance with the brand standard specifications. Assist with any early takeaway breakfasts Prepare night room service food to the required standards. Assist with the preparation and set up of conference and event rooms as needed. Ensure adherence to all food safety, health, and hygiene regulations, conducting regular checks to maintain compliance. Assuming supplementary responsibilities as needed to support the delivery of a consistent exceptional guest experience.
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What Happens Next

Does the role suit your skillset? Apply now, this takes a second, you'll just need to provide some contact details along with a CV. Next, we'll review your details, and if successful we'll invite you to meet one of the team to learn more about you, and your experience and let us tell you more about the Splendid Hospitality Group. The Splendid Hospitality Group is an equal opportunities employer and a disability confident committed employer, committed to hiring a diverse workforce and sustaining an inclusive culture.