Job Description

Hostelling International Belfast - Night Time Receptionist (16 - 24 hours)

Thank you for your interest in Hostelling International Northern Ireland (HINI) and our

'Night Time Receptionist (Belfast)'

vacancy. The successful candidate will be committed, ambitious and experienced, and support the work of the Hostel Manager / Assistant Manager and staff team in the day-to-day operations at Hostelling International Belfast.

To do this effectively we are looking for a Night Time receptionist, with excellent skills ready to take their next step.

The Night Time Receptionist will join the organisation at an exciting time as we work to modernise our business and enhance awareness of our brand in Northern Ireland and further afield.

If this sounds like an exciting opportunity to you, and you have the experience and skills that we need at our Belfast Hostel, we look forward to welcoming your application.

1. About Hostelling International Northern Ireland

Hostelling International Northern Ireland (HINI) is a not-for-profit organisation providing Hostel accommodation in Northern Ireland.

We are one of the founding members of Hostelling International, the largest Hostel organisation in the world, with 2,650 hostels in over 60 countries and 3.3 million members, providing high standard accommodation to suit world travellers.

As an organisation, HINI aims to give people of all ages from all over the world, especially those of limited means, the opportunity to experience, appreciate and gain a wider understanding of Northern Ireland, by providing affordable accommodation for them on their travels.

2. Night Time Receptionist (Belfast) -

Job Title

Night Time Receptionist (Belfast Hostel)

Responsible To

Hostel Manager / Assistant Manager

Main Accountabilities

Responding to hostel guests and perspective customers in person, by telephone,

email, and online activity and supporting the work of the Manager in day-to-day

operations of the Hostel.

Welcoming guests and checking their details against their bookings, taking messages, and delivering them. Allocating guests rooms and provision of keys. Operation of HINI's computerised booking system, working with bookings.com and hostelworld.com. Completing administrative tasks including recording post/mail, filing and photocopying, maintaining administrative records including health and safety reports. Responding to requests for help and information from customers. Preparing room bills and ensuring prompt payments for customers. Checking guests out, taking payments and returning deposits to customers. Working directly with the Fire Marshall on site, including all tasks associated with Health & Safety. Comply with all HINI policies, procedures, and guidelines. Perform any other reasonable duties and tasks assigned by management
Please note this job description is provided for illustrative purposes only. The successful candidate will be required to carry out any other reasonable duties as required by the post and as directed by the Hostel Manager.

3. Person Specification

Experience in customer service and engaging with potential customers and guests. Experience of booking systems and completion of administrative tasks as assigned by the Manager. Knowledge of Health & Safety in the workplace. Experience in requests for help and information from customers. Comply with all HINI policies, procedures, and guidelines. Perform any other reasonable duties and tasks assigned by the Manager. Experience in the hospitality, retail sector or equivalent.
Please note.

The Panel reserve the right to enhance the shortlisting criteria, as appropriate, in the event of a large volume of applications.

4. Application Process

Applicants are required

to submit a CV

and return to by no later than

4pm on Monday 12th May

and emailed to

office@hini.org.uk

5. Terms and Conditions of Employment

1. Salary set

12.21 per hour

ranging from 16 -24 hours per week and 12-month probationary period.

2. Annual Leave based on pro rata basis including statutory holidays.

3. Core contracted hours: 16 - 24 hours per week Monday to Sunday based on a shift basis.

4. Location - The role is based at Hostelling International Belfast, 22 Donegall Road, Belfast, BT12 5JN.

Job Type: Part-time

Pay: From 12.21 per hour

Expected hours: 16 per week

Benefits:

Company pension Free parking
Schedule:

8 hour shift Monday to Friday Night shift Weekend availability
Experience:

Customer service: 1 year (required)
Language:

English (required)
Work Location: In person

Application deadline: 12/05/2025
Reference ID: Hostelling International Night Time Receptionist Belfast