Job Description

FULL TIME - 42hrs

Shifts: 4 nights on, 4 nights off

Hampshire Social Inclusion Grosvenor Road

provides accommodation and 24/7 support for up to 20 clients with complex and high-level support needs.


Our aim is to provide person-centred support to our clients, empowering them to gain the life skills they require to move on to more independent living. We also work with a range of agencies to maximise the support and opportunities for clients.


Although this can be a challenging role, it's also very rewarding. This is an exciting role, where no two days will be the same, you will take part in various tasks, such as running client activities and life skills projects. If you love working with people and want to make a difference in the lives of those you support, then please apply.

JOB PURPOSE

To be part of the night team to keep our clients and services, safe.


To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps

MAIN RESPONSIBILITIES

To provide informal support to clients and be a listening ear To complete wellbeing checks for all residents at agreed times and to meet their needs To monitor the service and surrounding areas that are covered by CCTV To deal with any incidents that may arise and contact external services when necessary To maintain clean and tidy communal areas, carry out cleaning tasks when required To provide detailed handovers to day staff, regarding client safety and support information To triage out of hours issues which may arise and contact the on-call manager where applicable To support your colleagues managing the night service, where required To support clients in trauma informed and psychologically informed ways To adhere to safeguarding responsibilities, following our safeguarding policy and procedure To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures To provide basic first aid assistance until help arrives (full training is provided) To work confidently and efficiently when lone working To maintain accurate records on our client management system and ensure these are stored in line with GDPR To maintain confidentiality To represent the organisation in a professional manner To carry out any other reasonable duties required in the interest of the organisation

ROLE REQUIREMENTS

This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role. This role may require you to work flexibly across several sites This role may require you to work with clients on a one-to-one basis This role may require you to work nights and/or weekends

DESIRABLE CRITERIA

Experience in similar sectors Experience in customer service roles

ESSENTIAL CRITERIA

Good communication skills Clear verbal and written English Good keyboard skills for data inputting Basic knowledge of Microsoft Outlook, Excel and Word Polite and assertive manner Ability to self-motivate as you will work on your own Collaborate well in a team Ability to respond calmly in a crisis Have an interest and genuine concern for homelessness and related issues

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.


We were formed in April 2001 through the merger of the Society of St Dismas (founded in 1962) and St Petroc Housing association (founded in 1972). Both organisations shared a passion for housing and supporting vulnerable single people.


Our vision today is to give people who are homeless, vulnerable or in need of support, the opportunity to build a brighter future.


We have services in Berkshire, Hampshire, Portsmouth, Southampton and Sussex.


We support 16-65 year olds. Our services include outreach to rough sleepers, supported accommodation (direct access hostels, move-on accommodation, and resettlement flats), day centres, community support, housing first and landlord support services.