Job Description

Job Purpose

To ensure the smooth and secure running of the premises during the night, maintaining high standards of guest service, safety, and presentation. The Night Worker provides a professional front-of-house service, supports overnight operations, and prepares the property for the next day's business.

Key Responsibilities

Guest Service

Welcome late arrivals and assist with check-in/check-out procedures. Handle guest enquiries professionally and efficiently, in person and by phone. Ensure guests enjoy a restful stay by maintaining a quiet, safe, and secure environment.

Security & Safety

Conduct regular security and fire safety checks throughout the building. Monitor CCTV and ensure all external doors and access points are secure. Respond promptly to any emergencies, alarms, or incidents. Maintain accurate night reports and incident logs. Either have or be willing to have a DBS check

Hotel Operations

Prepare end-of-day financial reports and reconcile cash and card payments. Complete night audit tasks (if applicable) and ensure systems are updated. Support housekeeping and maintenance teams.

Presentation & Standards

Maintain cleanliness of reception, lobby, and public areas. Report maintenance or safety issues promptly.

Skills & Experience Required

Previous experience in hospitality, security, or customer service preferred. Confident using hotel systems (Guestline, Rezlynx). Excellent communication and problem-solving skills. Reliable, trustworthy, and able to work independently. Knowledge of basic health & safety and fire procedures.

Personal Attributes

Calm under pressure and able to manage unexpected situations. Friendly, professional, and guest-focused. Strong attention to detail and pride in presentation. Flexible and willing to assist across departments.

Benefits (example section)

Competitive hourly rate Free on-site parking Employee discounts and training opportunities
Job Type: Full-time

Pay: 26,000.00-26,624.00 per year

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme On-site gym On-site parking
Work Location: In person