Job Description

Wyndham Hotels & Resorts

With 20 brand, 15,000 team members, and nearly 9,000 hotels in 80 countries, no one welcomes the world like we do.

OUR MISSION

We make hotel travel possible for all. Wherever people go, Wyndham will be there to welcome them.

OUR VALUES

The Wyndham values guide our behaviors in support of the company mission. They represent those deeply held principles that we believe are to be right and true.

INTEGRITY

We hold ourselves to the highest standards. We're responsible, truthful, and transparent. We do the right thing.

ACCOUNTABILITY

We honor our commitments and deliver results. Under any circumstance, we stand up and say: "Count on me."

INCLUSIVE

We respect differences in people, cultures, ideas, and experiences. We foster partnership. We welcome all.

CARING

We never underestimate the power of compassion. We generously give our time, attention, and action.

FUN

Fun is an energizing force. When we have fun doing what we love, our guests love their experiences with us.

Ramada Encore Leicester is looking for a Guest Services Manager Nights

. Being a Guest Services Manager means taking responsibility for delivering a fantastic experience for every guest at our hotel. It means leading the team, being willing to get stuck in, and presenting a professional and friendly face for the hotel.

As 'Guest Services Manager' you'll be on the front line, delivering our mission!

You'll be delivering attentive customer-focused service, understand brand standards and enjoy working as part of a successful team. You will acquire a thorough understanding of the operational departments of the hotel, Front Office, and Food & Beverage, which includes Restaurant, Bar, Meetings & Events in order to assist with the day-to-day running of the hotel during nights.

Supporting the Department Managers and working flexibly across the departments to ensure a great service experience for all our guests.

We're looking for individuals, not robots! We want people who can really shine in a busy setting, who are comfortable and confident in meeting and engaging with new people, who can delegate tasks and handle the smooth-running of a shift, and who have a passion for great customer service.

Preferred skills:

What's in a day's work?

A varied role that will assist with the smooth running of the hotel operation during your shift to include;

Effective and efficient check-in/out Ensuring Bar, Restaurant & Meeting Rooms are set to standard Assist and supervise the service delivery at peak times across the departments Coaching & training team members Deliver excellent customer service Delivering on brand standards Maintaining Food Hygiene, Food Safety, and Health & Safety standards Available to work when the team and customer needs you most

Benefits

Award-winning employer Competitive Salary Team member benefit program Discounted room rates across 9000+ Wyndham hotels across the Globe Many team member celebration events throughout the year Incremental holiday allowance based on service Healthcare options
Job Types: Full-time, Permanent

Additional pay:

Performance bonus
Benefits:

Company events Discounted or free food Employee discount Gym membership On-site parking
Schedule:

8 hour shift Night shift Weekend availability
Education:

A-Level or equivalent (preferred)
Work Location: In person