Job Description

Key tasks and responsibilities:

Process documents for Business Rates accounts in line with agreed processes Proactive account housekeeping and debt chasing Undertaking tracing functions including company search for account payers Maintain and update Business Rates debtor records to allow accurate billing and collection of outstanding debts Process recovery administrative documents Assisting summons surgeries and attending NNDR recovery appointment meetings Monitor and review cases and progress outstanding debts through the recovery cycle Attend monthly Summons court hearing Referring cases to Enforcement Agents and processing returned cases for next recovery action Identifying and preparing cases for charging orders and bankruptcies. Ensure knowledge is kept up to date in relation to the Business Rates KPIs and SLA, Liberata's site policies and procedures Any other duties as required, commensurate with grade and responsibility.

Essential Skills and Attributes:

Educated to GCSE level or equivalent with minimum of 5 grades A-C including English and Maths. Proven experience of working in the Revenues and debt recovery field, with good knowledge of Business Rates regulations. Ability to communicate effectively both verbally and in writing with clients, customers, attorneys, members of the public, magistrates and other external agencies. A pro-active approach to debt recovery. Able to produce high quality and accurate documentation. Be an active member of the team and able to assist other team members when required to meet KPIs and SLA. Flexible approach to work in terms of managing peaks in workload and to undertake overtime during peak periods if required. Able to work on own initiative and to meeting agreed targets by prioritising and planning. A good level of experience of Academy, (NEC), Word, Excel and MS Outlook.

Security vetting and checks:

All successful candidates must meet the government's Baseline Personnel Security Standard (BPSS).

External candidates: This includes a basic criminal record check (for unspent convictions) and an annual adverse finance check (for CCJs, IVAs, bankruptcies, Scottish decrees, or Administration Orders).*
Internal candidates: An annual adverse finance check will be required.*

If you do not meet these requirements, your offer may be withdrawn.

Liberata is one of the UK's leading providers of business process outsourcing and support services for the public and commercial sectors.


Founded in 1975, Liberata has been serving central and local government for over 45 years as a trusted and reliable operating partner. Delivering specialist business process services where business knowledge is critical at every stage, our highly experienced and dedicated teams care about helping governments get results and achieve the highest levels of service.


Many of our services and solutions are available for procurement under various Government frameworks.