Job Description

Description

Hello. Welcome to Wanstor!

At Wanstor, we've been delivering award-winning IT solutions for over 22 years, and we're proud to keep growing year after year. Today, our team is over 200 strong, filled with talented professionals passionate about technology.

Wanstor stands at the forefront of the industry with a full portfolio of high-quality services. From our award-winning managed services to our robust data and development capabilities, networking and infrastructure expertise, and unparalleled security solutions, Wanstor is renowned in the market for excellence. Our strong customer references provide a solid foundation for your success. If you're looking for a place where your skills can thrive and grow, you'll feel right at home here!

We're looking for a NOC Analyst to join our talented NOC team. As a NOC Analyst, you will identify, log, triage, troubleshoot, and resolve issues by restoring service or preventing outages, while providing consistently excellent customer service. You'll join a collaborative team with deep experience across networking, systems, and monitoring.

What You'll Do

Proactively monitor internal and customer environments using monitoring tools, covering routers, switches, firewalls, wireless access points, servers and applications, storage, virtualisation platforms (VMware/Hyper-V), and backup systems. Act as the first point of response for alerts and auto-generated tickets (e.g. from PRTG and ServiceNow), taking appropriate action within agreed SLAs. Perform incident triage and resolution by correctly classifying and prioritising incidents in line with ITIL impact and urgency, troubleshooting where possible and escalating when required. Manage backup operations including daily health checks, investigation of failures, performing restores, and escalating only after defined troubleshooting steps are completed. Support problem management by identifying and reporting recurring incidents to enable root-cause analysis and proactive resolution. Carry out network troubleshooting through remote diagnostics across LAN, WAN, and WLAN, including basic connectivity and service checks. Support domain and SSL administration, including assisting with certificate provisioning and related tasks as required. Coordinate with third-party vendors and partners to ensure timely incident resolution. Maintain accurate knowledge and documentation by updating runbooks, standard operating procedures, and internal knowledge bases, and ensuring ticket notes and time entries are kept up to date.

What You'll Need

Strong attention to detail with disciplined incident triage. Enjoys problem-solving and continuous learning with a proactive customer mindset. Excellent written and verbal communication skills. Highly organised with the ability to multitask in a fast-moving environment.
Experience with a monitoring tool (e.g. PRTG, SolarWinds, or similar).

Technical Foundation (any mix beneficial)

ITSM tools: ServiceNow or similar. Networking fundamentals: TCP/IP, DNS, DHCP, VLANs. Remote troubleshooting across LAN, WAN, and WLAN. Windows Server / administration fundamentals with exposure to VMware or Hyper-V.
Backup concepts including jobs, schedules, and restores.

Certifications (Nice to Have)CompTIA A+ Microsoft Fundamentals (AZ-900 / MS-900) CCNA (or equivalent knowledge) ITIL Foundation v4

What You'll Love

Generous Time Off:

Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.

Continuous Learning:

Participate in regular lunch and learn sessions with both internal and external speakers.

Personal Development:

Take advantage of 5 paid days annually to pursue new skills or knowledge.

Volunteer Opportunities:

Contribute to your community with 2 paid volunteer days each year.

Team Spirit:

Join a friendly team and engage in various social events organised throughout the year.

About Wanstor

Wanstor is an award-winning IT Solutions Company celebrating its 22nd year in business. The company has grown year on year and now has a team of over 240 staff. With IT Support Offices in central London and regional field-based IT Support, we are well placed to meet our customers' needs for a quick response.

We provide a range of hosted and deployed services for customers small and large. Our hosted solutions include hosted Email (Hosted Exchange), Hosted online back-up, Hosted Desktop, and Hosted Network Monitoring. Wanstor provides a full support service which includes a 24-hour helpdesk, network monitoring and on-site support.



Wanstor's clients provide a wide variety of fascinating opportunities for motivated technical staff. We employ service-oriented technical experts to work within our service team delivering a variety of hosted and deployed solutions.

We are a growing company with dedicated teams managing networks, storage and colocation. Our customers are some of the biggest brand names in the UK, and our consultants are some of the most skilled networking experts in the country.

As a service-centric organisation, we see people as our best competitive advantage as we strive to provide unsurpassed service to our customers. We expect a lot but at the same time are extremely supportive as we look to help realise each person's potential in building a successful career with Wanstor.

Core Values

We align ourselves to a core set of values & behaviours:

For the changemakers

For those who aren't afraid to push boundaries and challenge the norm. Always one step ahead, we're here to ignite innovation and propel businesses forward.

We know that when tech runs flawlessly, everything else follows suit - giving our customers the space to pursue their next bold idea.

For the go-getters

We're driven to stay curious and meet each challenge head-on, crafting future-proof solutions that empower others. We analyse, critique, and execute with precision, knowing excellence lies in the details and true support means always showing up.

Our track record reflects a commitment to real, lasting results that let charities care, cafes pour, and cities grow.

For those who drive forward and make good on every promise, we're here.

For the straight talkers

We'll always tell you what you need to hear, not what you want to hear. Navigating tech can be complicated, but the way forward shouldn't be.

We keep it real, clear, and helpful, guiding you every step of the way