Job Description

Holt Executive are partnered with a Global Satellite Connectivity Organisation, a market leader in providing voice and high-speed data communications to a number of critical industries. With massive recent investment in their latest network infrastructure, they are at the forefront of space and satellite innovation.

They require a NOC Controller \xe2\x80\x93 SATCOM to ensure reliable operation of the company\xe2\x80\x99s networks by supervising network operations, co-ordinating network activities and taking corrective actions as necessary to meet network availability.

Key Responsibilities for the NOC Controller \xe2\x80\x93 SATCOM:

Maintain Network Integrity Service Availability & Performance:

• Respond to any alarm and act proactively in line with the NOC role in order to minimise any possible service outage.
• In case of Service Degradation or Outage conditions promptly perform all necessary actions to restore service as quickly as possible.
• Perform regular/routine checks on all systems and services to ensure their reliability.

Customer Support

• Provide prompt and professional responses in compliance with the associated SLAs.
• Assesses the case, request more information if needed, perform investigation and resolution if possible or ensure the necessary support resources are engaged.

Tools

• Operate the NOC monitoring facilities, report any anomalous operations of the facilities and provide first-line maintenance to ensure their continued availability.
• Assist with the specifications, development, installations, and acceptance testing of new NOC monitoring systems and upgrading existing systems relating to improving efficiency in the NOC.
• Usage of Service Now for ITIL process (especially incident and change management).

Essential Knowledge and Skills for the NOC Controller \xe2\x80\x93 SATCOM:

• Experience in Operational environment
• Technical education in electronics and/or telecommunications
• Good knowledge of satellite communication networks, systems, and propagation
• Good knowledge of measurement techniques in analogue and digital networks i.e. IF and RF (Preferred Sectors of experience in \xe2\x80\x93 VSAT, Ka-band, L Band, C band)
• Understanding of Digital Communications Networks: protocols (IP, TCP, UDP, routing, etc.) and architecture (routers, switches, firewall, etc.)

Holt Executive